Skip to Content
Get Help With Your Bill
If you're having trouble paying your bill, we can help.
Set Up a Payment Plan
A long-term payment plan (also called a deferred payment plan) lets you:
- Pay your current bill.
- Split your past due balance into equal monthly payments (up to 6 months).
- Each month, you‘ll pay one of those payments plus your current bill.
Important to know:
- A 1% late payment charge will be applied to the remaining past due balance on each bill until the payment plan is complete.
- Paying extra goes toward your next payment.
- Missing a scheduled payment may cancel your payment plan.
- Plans are available for both residential and small business customers.
To see if you qualify and set up a payment plan:
- Sign in to your account or
- Call us at 866-366-4357.
Get Help Paying Your Bill
You may be eligible for getting help to pay your bills, depending on your income or situation.
Explore programs below.
Need Help Right Now?
| When to Apply | Available Programs |
|---|---|
| Jan – Mar | State Crisis Assistance | EnergyShare® Heating |
| Apr – May | EnergyShare® Heating |
| Oct – Dec | State Heating Assistance | EnergyShare® Heating |
Heating Programs
Low Income Energy Assistance (LIEAP)
This program provides for a one-time utility vendor payment to help eligible households pay their heating bills.
Am I eligible?
To be eligible, you must:
- Have at least one U.S. citizen or non-citizen who meets the eligibility criteria.
- Meet income requirements.
- Have reserves at or below $2,250.
- Be responsible for the households heating costs.
When can I apply?
- December 1 – 31: Household with a person age 60 or older, or with a disabled person receiving services through the NC Division of Aging and Adult Services may apply.
- January 1 – March 31: All other households may apply until funds are exhausted.
Learn More About Heating Assistance
Crisis Intervention Program
This program assists residents with a heating or cooling crisis. Detailed information, including eligibility and how to apply is available online.
Emergency Assistance (Short-Term Financial Assistance for Families in Crisis)
This program offers Benefit Diversion and Emergency Assistance to families in crisis situations.
- Benefit Diversion: Families in crisis may divert certain benefits into a lump-sum payment.
- Emergency Assistance: Families experiencing a financial emergency may be eligible for help paying housing and utilities.
Learn More About Crisis Assistance
EnergyShare® helps pay heating bills for customers facing financial hardship.
Am I eligible?
To be eligible, you must:
- Be facing a crisis.
- Be responsible for your heating expense.
Note: There are no income restrictions.
When can I apply?
- October 1 – May 31
How much?
- $600 maximum
Learn More About EnergyShare®
Other Resources
2-1-1 North Carolina
This free service can refer you to other utility bill help programs in your area, from non-profits to houses of faith.
- All referrals are free and confidential.
- 2-1-1 North Carolina is available 24/7.
What kind of help?
Trained professionals can refer you to:
- Utility and rental assistance programs
- Food banks
- Shelters
- Physical and mental health resources
- Childcare and elder care
- And much more
Important to know:
2-1-1 North Carolina doesn't give financial help or take applications for any programs. Instead, 211 North Carolina can connect you to available programs in your area.