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In order to serve you better, please select your Dominion Energy location services.

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How It Works

As a North Carolina customer, your monthly budget bill amount is based on an average of 12 months of usage.

  • Budget Billing is available to residential customers and to small-to-midsize businesses (North Carolina Rates 5, 5P, 5C, and 7).
  • There are no fees or extra charges.
  • You must have at least 12 months of billing history at your current address to enroll.
  • To be eligible to enroll, you must not owe more than your current bill. (This means, if you were a little short on a previous bill, you need to pay that before you can apply for budget billing.)
  • Sign in to see what your budget bill would be before enrolling.
  • Budget amounts are calculated for a 12-month period.
  • The amount is reviewed periodically and may increase or decrease based on changes in usage or an accumulation of a large credit or debit balance on your account.
  • You can stop Budget Billing at any time by logging in to your account portal or by calling 866-366-4357.
  • At the time you cancel, your actual account balance will be due. Any credit balance will be applied to your next bill.

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More Information

How is my initial budget amount calculated?

The budget amount is the average of the previous 12 months of bills at your current address. Charges on your account are added to the budget amount each month.

How is the budget amount calculated at budget review?

The adjusted budget amount is based on the average of the previous 12 bills at your current address plus your total account balance (difference between how much is paid on the budget plan and actual bills) divided by 12.

We’ll add any products and services (contract or warranty) charges on your account to the budget amount each month.

How will my bill change?

Your meter readings, usage, and actual costs will still appear on your monthly bills.

The amount due will reflect your budget amount. The total account balance will reflect the difference between how much you paid on the budget plan and your actual bill amounts. This amount can be a credit or debit balance depending on the time of year.

Your total account balance is automatically adjusted into your budget amount during the budget billing review to determine your new budget amount.

This amount is either credited to your account or becomes due when the account is removed from the budget plan.

Can I pay my actual account balance instead of the budget amount?

While on the budget plan, you should only pay the budget amount (not your current charges or the actual account balance).

Are payment arrangements allowed on the budget plan?

No, customers on the budget plan are not eligible for payment arrangements.

To establish an arrangement, you will need to first stop budget billing. If you qualify for a payment arrangement, you would be responsible for paying your actual bill amount each month plus 1/6th of your total account balance over the next 6 months.

If I move, will I still be on Budget Billing?

No, the budget plan option will not be available until you have established 12 months of usage at your new address.

Your actual account balance (the difference between what you paid on the budget plan and your actual bill amounts) for your current account will need to be settled at the time you move.

If you need more time to pay off your account balance, please give us a call at 866-366-4357.

Why did my budget bill amount change?

Your budget amount could change for a few reasons including a large credit balance and changes in your electrical usage.

Your budget bill amount might also change if the initial/current budget amount was too low to cover your actual bill amounts. This causes a large account balance to accumulate and can result in more frequent budget review to ensure the budget is in line with current usage.

Large credit balance

If you had a large credit balance during the previous budget billing review, the credit would have reduced your budget amount by the amount of the credit divided over 12 months.

If your account no longer has a credit balance, the budget amount is adjusted to reflect an average of the last 12 months of electrical usage and any actual account balance.

Recent changes in your electrical usage

These changes could be caused by changes in the weather, additions to the family, old/new/malfunctioning appliances, etc.

Manage Your Account to view or analyze your usage history for up to the last 18 months.

If I’m on the budget plan, will I benefit from the reduced fuel rate?

Yes, during your next Budget Billing review, your budget amount will be reset based on the average of your last 12 bills plus your total account balance (difference between how much you paid on the budget plan and your actual bill amounts).

Budget Billing accounts are reviewed on the anniversary of your enrollment in the plan or earlier when a large credit or debit balance is accumulated.

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