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In order to serve you better, please select your Dominion Energy location services.
In order to serve you better, please select your Dominion Energy location services.
In order to serve you better, please select your Dominion Energy location services.
How we're supporting our customers, employees and communities
The COVID-19 pandemic may have temporarily changed what our jobs look like in the day-to-day, but our commitment to safely and consistently delivering energy remains unchanged. See how we’re offering care and support to customers, employees and the communities we serve during this difficult time, and continuing to deliver on Our Promise.
This article is about:
How we're helping customers during COVID-19
Protecting yourself from scams
Our new protocols for storm repairs
Expanded employee benefits during the pandemic
We understand the impact of COVID-19. Assistance programs are available to support and protect our customers during challenging times.
While much has changed in our world, one thing will always remain the same -- serving our customers when they need it most. If you're having trouble paying your bill, we're here to help find the best option for your situation. Visit our Billing section for payment options, assistance programs and payment arrangements that can help you move forward.
Managing your account online is a good idea, now more than ever. Sign in to view your account balance, see your payment history and more. Paying your bill online using electronic payments is also quick, secure and safe.
We will never call and threaten to disconnect your service. Learn more about how to recognize scams and protect your information. Sign up for paperless billing to have fast, easy access to your bill and account information at any time, so you’re less likely to fall victim to scammers.
Whether you've suddenly found yourself working from home or just spending a whole lot more time there, we have simple energy-saving tips to help keep your new setup from raising your bill. Read our tips for saving energy at home.
The pandemic has disrupted many facets of life, but hurricane season isn't one of them. You can continue to expect excellent response from our crews this hurricane season even as we focus on adapting to new virus-prevention protocols.
Our field employees follow hygiene practices recommended by the Centers for Disease Control and Prevention, including using face coverings and gloves, and frequent hand washing. We wipe down workstations and vehicle interiors each day. Also, employees undergo temperature checks and health screening questions at least once every day.
To help our employees manage through this challenging time, we've provided:
Pulling together as a community is more important now than ever, so we're supporting organizations like the Red Cross by donating $1 million to coronavirus relief and partnering with state governments to provide 50,000 masks to help critical care providers in states where we operate.
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