Skip to Content

You are changing locations

Are you sure you want to leave your current location ?
Remain on Current Location
Continue to Selected Location
Cancel
logo
close Close

Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Set location to Idaho

Idaho

Set location to North Carolina Gas
Gas

North Carolina

Set location to North Carolina Electric
Electric

North Carolina

Set location to Ohio

Ohio

Set location to South Carolina

South Carolina

Set location to Utah

Utah

Set location to Virginia

Virginia

Set location to West Virginia

West Virginia

Set location to Wyoming

Wyoming

By selecting to choose later, you are choosing not to view state specific content.

close Close

Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Select my State

By selecting to choose later, you are choosing not to view state specific content.

Dominion Energy Logo
Close
closeClose

Menu

  • Sign In
  • Home
  • Billing
  • Start/Stop Service
  • Report Emergency
  • Save Energy & Money
  • Contact Us
  • Our Stories
  • En Espanol
  • Privacy Notice
  • Terms & Conditions
  • Do Not Sell or Share My Info (CA)
  • Sitemap
Choose Location
  • Contact Us
  • Sign In/Register
Dominion Energy Logo
  • Home
  • Billing
  • Report Outage or Emergency
  • Start/Stop Service
  • Save Energy & Money
  • Our Stories
  • Home
  • Our Stories

Getting Through COVID-19 Together

Updated: 7/19/2021 477 Likes

How we're supporting our customers, employees and communities

The COVID-19 pandemic may have temporarily changed what our jobs look like in the day-to-day, but our commitment to safely and consistently delivering energy remains unchanged. See how we’re offering care and support to customers, employees and the communities we serve during this difficult time, and continuing to deliver on Our Promise.

Article Summary

Like This Article

This article is about:

How we're helping customers during COVID-19

Protecting yourself from scams

Our new protocols for storm repairs

Expanded employee benefits during the pandemic

Like This Article
decoration
lady helping another

Help is Available

We understand the impact of COVID-19. Assistance programs are available to support and protect our customers during challenging times.

Virginia North Carolina South Carolina
decoration
Coronavirus Udpate

construction worker with hard hat graphic

Keeping Service Connected

While much has changed in our world, one thing will always remain the same -- serving our customers when they need it most. If you're having trouble paying your bill, we're here to help find the best option for your situation. Visit our Billing section for payment options, assistance programs and payment arrangements that can help you move forward.

scrolling on a tablet graphic

24/7 Account Access

Managing your account online is a good idea, now more than ever. Sign in to view your account balance, see your payment history and more. Paying your bill online using electronic payments is also quick, secure and safe.

Safety

Scam Awareness

We will never call and threaten to disconnect your service. Learn more about how to recognize scams and protect your information. Sign up for paperless billing to have fast, easy access to your bill and account information at any time, so you’re less likely to fall victim to scammers.

hands holding leaf graphic

Helping You Save Energy

Whether you've suddenly found yourself working from home or just spending a whole lot more time there, we have simple energy-saving tips to help keep your new setup from raising your bill. Read our tips for saving energy at home.

Dominion Energy Mobile Command Center

Safely Responding to Storm Outages

The pandemic has disrupted many facets of life, but hurricane season isn't one of them. You can continue to expect excellent response from our crews this hurricane season even as we focus on adapting to new virus-prevention protocols.

Our field employees follow hygiene practices recommended by the Centers for Disease Control and Prevention, including using face coverings and gloves, and frequent hand washing. We wipe down workstations and vehicle interiors each day. Also, employees undergo temperature checks and health screening questions at least once every day.

Dominion Energy employee

Caring for our Employees

To help our employees manage through this challenging time, we've provided:

  • 80 hours of additional leave for those sick with the virus, caring for someone sick with the virus, or if dealing with unexpected child care needs.
  • Free coronavirus testing under our health plans, through the end of the year.
  • Child care options (via YMCAs & other organizations)
  • A relief fund to help employees facing financial hardships as a result of the pandemic.
Helping our communities

Supporting our Communities

Pulling together as a community is more important now than ever, so we're supporting organizations like the Red Cross by donating $1 million to coronavirus relief and partnering with state governments to provide 50,000 masks to help critical care providers in states where we operate.

Like This Article
todays cash

Safety

Scammers & Personal Safety

supplies for a power outage

Storm

Storm Preparation & Safety

men connecting portable generator

Electric Safety

Generator Safety

More Links
  • Investors
  • Media Room
  • Suppliers
  • Large Business Services
  • Government Solutions
  • Careers
  • Our Company
  • Projects & Facilities
  • Lakes & Recreation
  • Rates & Tariffs
  • Safety
  • Contact Us
  • [+] Feedback
Dominion Energy Logo
caret

Copyright © 2023 Dominion Energy

caret
More Links
Dominion Energy Logo

Report your outage or emergency.

For other questions, help is available under Contact Us.

  • Sign In
  • Billing
  • Start/Stop Service
  • Save Energy & Money
  • Report Outage or Emergency
  • Contact Us
  • Our Stories
  • Investors
  • Media Room
  • Suppliers
  • Government Solutions
  • Large Business Services
  • Careers
  • Our Company
  • Projects & Facilities
  • Lakes & Recreation
  • Rates & Tariffs
  • Safety
  • [+] Feedback

Copyright © 2023 Dominion Energy

  • Privacy
  • Do Not Sell or Share My Info (CA)
  • Terms & Conditions
  • En Español
  • Sitemap

Copyright © 2023 Dominion Energy

Close