In order to serve you better, please select your Dominion Energy location services.
In order to serve you better, please select your Dominion Energy location services.
Learn more about your customer rights and responsibilities
Dominion Energy will send you a monthly statement showing all charges. An explanation of all items on the bill is included with each statement. Payment is due within 22 days of the billing date shown on the statement.
There are various ways to pay your bill:
For more information, call Dominion Energy at 800-323-5517 or go to DominionEnergy.com.
Customers may request their monthly gas bills be automatically deducted from their banking accounts. This convenient service ensures your gas bill is paid on time each month, and it saves time and postage. Ask Dominion Energy to send you an application for this free billing service or visit our website at DominionEnergy.com.
Customers’ meters are read monthly — some electronically, others manually. However, there are times when manually read meters cannot be accessed because of weather, locked gates, protective pets, etc. If we cannot gain access to your gas meter, we may leave an addressed, postagepaid postcard that includes easy-to-follow instructions for reading your own meter. If we cannot obtain information about your actual gas usage, we will calculate your bill based upon past usage.
There are two options:
In most cases, Dominion Energy does not require a security deposit from residential customers. However, deposits are required if your identity cannot be validated, upon the filing of bankruptcy, when service is obtained fraudulently or without authorization or when the customer has an outstanding debt with a collections agency. If natural gas service is shut off for nonpayment, a security deposit may be charged before service is reinstated.
If a deposit is required, the amount will be the greater of the highest bill over the past 12 months at the residence, or $125. Security deposits can be paid in three monthly payments. The first payment must be made before service is established or before the deposit’s past-due date. The deposit, with interest, is refunded to the customer after a good credit history has been maintained for one year. If a customer discontinues gas service, the deposit plus interest is app
Example A
To determine the amount of gas you have used since the last time your meter was read, we subtract the previous month’s meter reading from the current reading. If you suspect your meter is not recording gas usage accurately, please call us so we can check it.
If you have difficulty paying your gas bill, please contact us as soon as possible so we can help you make a credit arrangement, such as our Deferred Payment Agreement. We also have information about possible sources of financial assistance.
Dominion Energy may terminate a customer’s gas service if:
Dominion Energy will send the customer a termination notice at least 10 calendar days before action is taken to shut off service for nonpayment. Included with the notice is a brochure explaining steps the customer can take to prevent service shut off and information about possible sources of financial assistance.
If service termination is scheduled for a rental property, Dominion Energy will send the termination notice to the rental-property owner as described above, and post a shut-off notice in an obvious location at the rental property five days prior to the proposed shut off to inform the tenants.
At least 48 hours prior to the time when service shut off is scheduled, we will make a good-faith effort to notify the account holder or another adult member of the household, by mail, telephone or personal visit.
Dominion Energy will not shut off service for nonpayment if:
The Public Service Commission of Utah has established rules about utility consumer/company relationships. These rules cover payment of bills, late charges, security deposits, handling complaints, service disconnections and other matters. These rules assure customers of certain rights and outline customer responsibilities.
The following is a summary of issues that may be important to you, as a consumer. For more information about any of these rights and programs, call Dominion Energy or visit our website at DominionEnergy.com.
If you have a dispute or concern with your gas bill, please contact Dominion Energy to resolve it.
If you are not satisfied with Dominion Energy’s resolution, you may obtain an informal review of the dispute by calling the Utah Division of Public Utilities Complaint Office.
Utah and Idaho customers may contact the Public Service Commission at 160 E. 300 South, Salt Lake City, UT 84111. The telephone number is 801-530-7622, or call toll-free statewide at 800-874-0904.
Dominion Energy will not shut off your gas service for nonpayment if the commission informs the company that you are trying to resolve a concern about your bill, as long as you pay the undisputed portion of the bill.
We offer a variety of services that may benefit customers with special circumstances.
The third party is not responsible for paying the bill. However, this party may be able to help the customer make arrangements to avoid service termination.
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