Coronavirus Response


We’re offering care and support to customers and employees during this difficult time. We’re also continuing to deliver on Our Promise.

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Keeping Your Service On

While much has changed in our world, one thing will always remain the same – serving our customers when they need it most. While we suspended disconnections for nonpayment in March, we encourage customers to pay what they can now to avoid falling too far behind.

If you are having trouble paying your bill, we're here to help find the best option for your situation. Assistance programs and payment arrangements are available to help you move forward. 

Watch Out for Scams

We're not disconnecting service at this time and will never call and threaten you. Learn how to recognize scams and protect your information. Paperless billing gives you fast, easy access to your bill and account information anytime, so you’re less likely to fall victim to scammers.

24/7 Account Access

Managing your account online is a good idea now, more than ever. Paying your bill online using electronic payments is also quick, secure and safe.

Saving Energy

With more people working from home, it is important to save energy to reduce high bills. Read our tips for saving energy while working from home

Dominion Energy employees wearing hard hats outside

To help our employees manage through this challenging time, we've provided: 

  • 80 hours of additional leave for those sick with the virus, caring for someone sick with the virus, or if they're dealing with unexpected child care needs
  • Free telemedicine under our health plans, through June 1, 2020
  • Free coronavirus testing under our health plans, through the end of the year
  • Child care options by working with YMCAs and others
  • A relief fund to help employees facing financial hardships as a result of the pandemic

We're supporting organizations like the Red Cross by donating $1 million to coronavirus relief.

We've partnered with state governments to provide 50,000 masks to help critical care providers in states where we operate.