Here at Dominion Energy, the health and well-being of our customers and employees is our top priority. We are closely monitoring the global outbreak of coronavirus, and we’re working to safeguard the health of our communities.
Serving you is Dominion Energy’s top priority. We are a 24/7 business, and always will be — even in times of uncertainty such as these. Here are some things we want you to know about how we are supporting our customers during the pandemic.
We will not shut off your power or gas for nonpayment.
People rely on us to meet critical needs, and they should not have to worry about losing service during this critical time. We have suspended all service disconnections as individuals, families, businesses and communities pull together to meet our collective needs. We know the communities we serve rely on us to provide an essential service. We remain committed to providing reliable energy service 24-7.
We are reconnecting residential customers whose services were shut off.
If your service was previously shut off for nonpayment, please contact us and we will work with you to restore your service.
We are here to help.
For everyone’s safety, we ask customers who pay bills in person to choose one of the other options we provide, including online bill payment; payment by mail; credit card or debit card payment; and automatic bank draft. We encourage you to use our online digital tools and automated phone option for routine self-service and 24/7 account access, as call wait times may be longer than usual.
If you are facing financial difficulties, please contact us. You may be eligible for short-term payment extensions and long-term payment assistance. We also provide tips on how to lower your bill.
For those customers who face severe financial strain, we offer energy assistance.
We will continue responding to emergencies.
Our employees are still hard at work. If you lose service or have an emergency, you can report it to us online via our Outage Center page or by contacting us at any time. For updates and other important information, you also can follow us on Facebook, Twitter, and Instagram.
We are committing $1 million to coronavirus relief efforts.
The funds will support national organizations, such as the American Red Cross, as well as various local organizations. Please view our latest press release about our commitment to coronavirus relief efforts.
We are monitoring the situation carefully.
As circumstances surrounding the pandemic change, we are evaluating the measures we have put in place and carefully weighing further steps. We are coordinating our response with federal, state, and local officials and following the guidance of the Centers for Disease Control and other agencies.
Additionally, to protect the communities we serve, we are asking our employees to take steps to prevent the spread of coronavirus by:
- limiting travel,
- working from home where possible,
- restricting visitors to company offices, and
- requiring employees stay home for 14 days if they have recently visited a country subject to a Centers for Disease Control and Prevention travel advisory.
For employees who regularly interact with customers, we’re encouraging alternate ways of doing business and remote communication, where possible.
We are all in this together.
At our company, we have a core value we call One Dominion Energy — our term for teamwork. That spirit of cooperation and mutual support extends to the communities where we operate. If you have an energy-related problem, please do not hesitate to contact us. Dominion Energy is proud to stand shoulder-to-shoulder with our customers and communities as we all work to overcome our common challenge.
Visit the Centers for Disease Control and Prevention website for additional information about COVID-19.
- Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
- Avoid touching your eyes, nose, and mouth with unwashed hands
- Avoid close contact with people who are sick
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash
- Clean and disinfect frequently touched objects and surfaces