What is this regulatory rate review about?

• Service Reliability – We’re investing to enhance and modernize our system every day to make sure that we continue providing the energy our customers need to fuel their lives. Learn about a recent system enhancement project in Raleigh.
• Customer Growth – Over 60,000 North Carolinians from the Triangle, to the Charlotte suburbs and Asheville have signed up for new natural gas service from Dominion Energy North Carolina since our last rate adjustment. Learn why consumers are choosing natural gas service.
• Clean Energy Programs – Our proposed clean energy and conservation offerings are designed to reduce our customers’ environmental impact, energy use and bills. Learn how we’re taking bold action to reduce emissions and be net zero by 2050.

How will this request affect my monthly bills?

The company is requesting a 5.12% net adjustment to its natural gas rates, which would result in a $3 increase in the average residential customers’ monthly bill. The proposed adjustment is lower than the rate of inflation since 2016.

What clean energy plans are you proposing?

• GreenTherm™ – This voluntary program allows customers to support renewable natural gas and other projects that help improve the environment and combat climate change. Learn more about how this program works for Dominion Energy’s customers in Utah.
• Energy Conservation Programs – The proposed expansion of the company’s energy conservation program will help customers reduce their energy use, which is good for the environment and their monthly bills. Learn more about Dominion Energy North Carolina’s conservation programs.
• Hydrogen Blending Pilot – A proposed pilot project would blend hydrogen into a test system at a company training facility, an important first step in making this new source of clean energy available to our customers. Learn more about the environmental benefits of hydrogen.

Is Dominion Energy offering financial assistance to customers struggling due to the pandemic?

• The needs of our customers always come first. The company has expanded its bill assistance programs and offers a range of payment plans for customers struggling to keep up with their monthly bills. More information about all of these options is available at our customer assistance page or the Dominion Energy app.