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In order to serve you better, please select your Dominion Energy location services.

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Smell natural gas or suspect a leak? Report it! 877-776-2427

A natural gas leak can be dangerous. Here are some tips to stay safe.

Signs of a Gas Leak

Natural gas is non-toxic, colorless, odorless and lighter than air. An odor is added to help you detect a potential gas leak. Signs include:

  • A rotten egg odor.
  • Discolored or dead vegetation over or near the pipeline.
  • A hissing, whistling, or roaring sound near a gas appliance or pipeline.
  • Dirt or debris blowing into the air; persistent bubbles in water-covered areas.
  • Flames (if a leak has ignited).

If a leak occurs

  • Leave the area immediately.
  • Warn others to stay away.
  • From a safe place, call 911 and Dominion Energy North Carolina at 877-776-2427. Reporting a gas leak can't be done online.

What NOT to do If you suspect a gas leak

  • Do not try to turn natural gas valves on or off.
  • Do not smoke, use a lighter or strike a match.
  • Do not use any electric switch, telephone or cell phone, garage door opener or flashlight as they can cause sparks and ignite gas.
  • Do not start or stop nearby vehicles, machinery, or things that may spark.

Dig Safely

If you are planning to dig on your property, follow these important steps:

  1. Call before you dig. State laws require that before digging, you call NC811 by dialing 811 or by visiting www.nc811.org to have your lines located at least 3 full working days before you begin any excavation work.
  2. Wait. At no cost to you, technicians will mark the location of the utility lines on your property. Once all lines are marked, you can then safely begin your digging project.
  3. Respect and pay attention to the markings for your safety.

Dig with care. If you accidentally hit the pipeline, no matter how minor it may seem, leave the area immediately and call Dominion Energy from a safe place at 877-776-2427 and 911.


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