Accessibility

Virginia & North Carolina customers can request a large print version of their bill at no cost by calling 866‑366‑4357.

South Carolina customers can request a large print version of their bill in summary form by calling 800‑251‑7234.

Virginia & North Carolina customers can request a braille version of their bill at no cost by calling 866‑366‑4357.

Virginia & North Carolina

• Customers can use the Virginia or North Carolina Relay system by dialing 711 to reach Dominion Energy phone numbers.
• Video Phone users can reach EnergyShare or 211 services by calling 800‑230‑6977 and then dialing 211.
• TDD service is no longer available.
• While Dominion Energy does not endorse specific tools, third party audio to text apps (e.g., Rogervoice) may help customers with hearing disabilities transcribe call audio in real time.

South Carolina

• Relay South Carolina provides translator services for hearing and speech impaired customers to communicate by phone with Dominion Energy South Carolina. For assistance, dial 800‑735‑2905 to speak to a Relay South Carolina operator.

Virginia & North Carolina

• If you have a ventilator, continuous oxygen, or other serious medical need for electricity, you can submit a Serious Medical Condition Certification Form to Dominion Energy. This form alerts Dominion Energy that someone in your home has a health condition that would be impacted by the disconnection of service.
  • Virginia Serious Medical Condition Certification Forms
  • North Carolina Serious Medical Condition Certification Forms

South Carolina

• White Cross assistance is available to customers who have electrical medical equipment in their home. When there is threat of a major storm, we can proactively call and help you make plans to sustain your equipment should an outage occur. For more information, give us a call at 800‑251‑7234.
• If your health would be endangered by the disconnection of electric and/or gas service during the winter, a medical certificate may help. This program is available from December 1 to March 31 each year. To apply for a medical certificate, give us a call at 800‑251‑7234.

Many of our pages are available in Spanish.

Muchas de nuestras páginas están disponibles en español.

You can name another person (such as a relative, friend, clergy or social agency) to receive a copy of any disconnection notice sent to you. This functions as a safety net during illness or vacations. The third party is not responsible for paying the bill.

• Virginia & North Carolina customers can enroll by downloading and submitting a VA & NC Third Party Notice Request.
• South Carolina customers can call 800‑251‑7234 to enroll.