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In order to serve you better, please select your Dominion Energy location services.

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North Carolina
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Ohio
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Wyoming

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Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Select my State

By selecting to choose later, you are choosing not to view state specific content.

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Protect Yourself From Utility Scams

Dominion Energy is here to help you keep your utility account safe.

Scams in your community and across the country are on the rise. Unfortunately, many people have fallen victim to this type of scam, but by learning about scammers and their methods you can ensure that you won't be their next victim.

Protect yourself from scams

Scammers are relentless and they’re trying something new every day. Dominion Energy is your partner in fighting scams regarding your utility account. You can always verify your account information (including account numbers and balances) by logging into your account at dominionenergy.com or through the Dominion Energy app. You can also call into our automated phone system. There is no need to hold for an agent to check payment history, a balance or an account number.

How to Report Suspicious Texts, Calls or Emails

Assistance

Report to Dominion Energy
Report suspicious calls, texts, and email.

Complete the form

Start or stop service

Report to the U.S. Federal Trade Commission
Contact the FTC to report fraud and scams.

Visit the FTC website

Ways to Spot a Utility Scam

In-Person

Over the Phone

  • Scammers can “spoof” a phone number and make it appear that a call is coming from someone else. If you receive a call that you believe is suspicious, don’t give the caller any personal information. Hang up and call back at one of the numbers below. You can validate account information such as a balance 24/7 through our automated phone system or online at dominionenergy.com
  • Dominion Employees do not take payments over the phone! If you are asked by someone over the phone for personal information such as a credit card or bank account number, hang up immediately. Over-the-phone payments are only made through our automated system. You can pay 24/7 by logging into your account online, through the Dominion Energy app, or at an authorized payment center: 
  • Dominion Energy will never ask you to purchase a money order, prepaid debit or credit card or gift card. 
  • Scammers will sometimes make payments to your account to verify information. Report any unrecognized payments. 
  • If you need to reach out to Dominion Energy, make sure you are visiting the official Dominion Energy website (www.DominionEnergy.com) or calling the correct customer service number below. Scammers are setting up fake websites and customer service numbers to capture your personal information.
Job Scams

  • Dominion Energy will never require you to pay for equipment before or after accepting a new position within the company. 
  • Dominion Energy requires that all applicants create a profile, upload their resume, and apply to our positions posted online at https://careers.dominionenergy.com. 
  • Applicants are strongly encouraged to visit https://careers.dominionenergy.com to review all open positions and create an account to receive customized job alerts. Create a profile and upload your resume. There you will find instructions about how to create Job Search Agents within your profile. Job Search Agents will alert you via email once positions matching your criteria have been posted. 
  • All offers from Dominion Energy would be sent via our applicant portal and would be accepted by logging back into the profile created when you applied. 
  • If you suspect you’ve fallen victim to a job scam, we do recommend you contact local law enforcement and report this incident to the FBI’s IC3 taskforce (Internet Crime Complaint Center(IC3) | Home Page). 

 

Customer Service Numbers

 

The customer service number for your state is listed below: 

Customer Service
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