In order to serve you better, please select your Dominion Energy location services.
In order to serve you better, please select your Dominion Energy location services.
Customers will receive notices in the mail regarding their upcoming meter upgrade. The postcard typically arrives several weeks before the new meter is installed. The installer will notify you by providing a door hanger. If for some reason the installation was not completed, instructions will be left for you including who to contact for a follow up visit.
Dominion Energy has partnered with Aclara to provide standard (residential and smaller commercial) meter exchange services. Dominion Energy full-time metering personnel handle non-standard installations, such as medium and large Commercial and Industrial accounts.
The Aclara technician will wear a Dominion Energy badge and drive a vehicle identified as an authorized contractor for Dominion Energy Virginia. All personnel are adhering to social distancing guidelines and protocols.
At most sites, a field metering technician will be at your property for 10 minutes or less. During this time, there will be a short interruption to the electric service.
No, it should not. Like a standard meter, a smart meter measures the actual electric usage.
Smart meters capture meter readings more frequently, typically on a daily basis and reduce the need for estimation. When billing a customer’s account, if there is a recent meter reading, that reading will be used to generate a monthly bill. Although rare, there may still be times that remote meter readings are not able to be captured in the window needed to generate the bill, resulting in an estimation.
Additionally, the smart meters have been tested under various conditions, and they show accurate readings. If you experience an unexpected increase in your bill, it might be due to changes in your usage such as heating and cooling spikes or your purchase of additional electronic equipment, such as a large-screen television. A customer who notices an unexplained significant change in the amount of electricity being used should contact us.
We offer a Non-Communicating Meter Option (Opt-Out) for customers who do not wish to have a fully functional smart meter installed at their home. The Non-Communicating meters are digital meters with no communications or data storage features.
They are extremely accurate. Meters are subject to strict design standards when they are manufactured. Meters are tested by the manufacturer and those results are sent to us. We have a procedure to select and test meters on a random basis both before and after putting them into service to confirm they operate satisfactorily.
The standards for smart meters must meet requirements set by the American National Standards Institute (ANSI).
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