We’ve taken extraordinary measures at Dominion Energy to ensure the safety of our customers and employees, especially in the face of recent global challenges. Rest assured we will continue providing safe, reliable, affordable and sustainable natural gas service, as well as innovative tools and services to enhance your customer experience.

As you may know, the market price of natural gas, like the price of many things, has gone up in recent months. The costs of gas that Dominion Energy purchases for our customers are passed on with no markup—in other words, Dominion Energy does not make a profit on the price of the gas we sell to you. Fortunately, our customers won’t be as affected as those in other parts of the country since Dominion Energy produces half of our natural gas supply.

Even so, here are some ways to help you manage your bill:

• Enroll in a Budget Plan. A Budget Plan divides your estimated annual billing amount into 12 equal payments so your bill is the same every month, helping you avoid seasonal swings.
• Consider a Deferred Payment Agreement. If you’re having difficulty paying, you may be eligible for a Deferred Payment Agreement (DPA). A DPA gives you the option of paying your current past-due balance in installments over a 12-month period or less.
• Seek out energy assistance. Funds are available to help qualified families and individuals pay their utility bills. Learn more about the various energy-assistance programs available to you in your area.
• Be more energy efficient. Many customers are staying home for longer-than-normal periods, which can increase energy usage. Visit ThermWise.com to learn how you can be more energy efficient with our energy-saving tips.

Our goal is to become the most sustainable energy company in the country and empower customers to reduce their carbon footprints.

Sincerely,

Steven Ridge
Vice President & General Manager
Western Gas Distribution