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Dear Valued Customers in ID, UT & WY

Published: 4/1/2022 15 Likes

A Message From Our Leadership to You

Learn more about the work being done to better serve you.

Article Summary

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This article is about:

Dominion Energy remains committed to providing you and the 1.2 million customers we serve with safe, affordable and reliable energy.
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We’ve taken extraordinary measures at Dominion Energy to ensure the safety of our customers and employees, especially in the face of recent global challenges. Rest assured we will continue providing safe, reliable, affordable and sustainable natural gas service, as well as innovative tools and services to enhance your customer experience.

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"Our commitment to you, our customer, remains as strong as ever. As always: Actions Speak Louder."

Keeping Costs Low

As you may know, the market price of natural gas, like the price of many things, has gone up in recent months. The costs of gas that Dominion Energy purchases for our customers are passed on with no markup—in other words, Dominion Energy does not make a profit on the price of the gas we sell to you. Fortunately, our customers won’t be as affected as those in other parts of the country since Dominion Energy produces half of our natural gas supply.

Even so, here are some ways to help you manage your bill:

  • Enroll in a Budget Plan. A Budget Plan divides your estimated annual billing amount into 12 equal payments so your bill is the same every month, helping you avoid seasonal swings.
  • Consider a Deferred Payment Agreement. If you’re having difficulty paying, you may be eligible for a Deferred Payment Agreement (DPA). A DPA gives you the option of paying your current past-due balance in installments over a 12-month period or less.
  • Seek out energy assistance. Funds are available to help qualified families and individuals pay their utility bills. Learn more about the various energy-assistance programs available to you in your area.
  • Be more energy efficient. Many customers are staying home for longer-than-normal periods, which can increase energy usage. Visit ThermWise.com to learn how you can be more energy efficient with our energy-saving tips.

Becoming More Sustainable

Our goal is to become the most sustainable energy company in the country and empower customers to reduce their carbon footprints.

ThermWise

ThermWise can help you learn how to use energy more efficiently and provides rebates for more energy-efficient appliances and home improvements. A ThermWise Home Energy Plan is a great place to start, providing a detailed blueprint for better energy use in your home.

GreenTherm
GreenTherm is a new, voluntary program that gives Utah and Idaho customers an opportunity to claim the environmental benefits of renewable natural gas (RNG), which is produced by capturing methane from organic sources, preventing greenhouse gases from entering the atmosphere.
Dominion Energy CarbonRight: Your Path to Net Zero
There are some exciting new projects in the works. In coming months, we will launch a carbon offset program that allows customers in Utah and Idaho to voluntarily offset the carbon emissions they produce from using natural gas in their home. For around $5 per month, you can support, via Dominion Energy, projects that reduce or eliminate greenhouse gas emissions, and achieve a “net zero” carbon emissions home.
hydrogen periodic table

We’re also currently performing tests with hydrogen, a zero-emissions fuel that presents an opportunity to reduce carbon emissions. This project involves blending hydrogen with natural gas in an effort to create a less carbon-intense energy stream for our customers. This innovation could change the future of energy.

Sincerely,


Steven Ridge
Vice President & General Manager
Western Gas Distribution

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