Choose Your State of Service
In order to serve you better, please select your Dominion Energy location services.
In order to serve you better, please select your Dominion Energy location services.
In order to serve you better, please select your Dominion Energy location services.
Please note: We appreciate your patience as we upgrade our system to serve you better. If you are experiencing issues logging into your Dominion Energy online account, please view the troubleshooting tips below.
Notice: As of August 1, 2023, disconnection for nonpayment and the assessment of late payment charges has resumed. To avoid a late payment charge, please pay the amount due by the due date on your bill. To avoid disconnection for nonpayment, there are extended payment plans and bill payment assistance options available. Find more information at dominionenergy.com/help.
We have enhanced our systems to provide you with:
Our new systems are now available. We are excited to share this new experience with you.
Below are some answers to frequently asked questions.
Please follow the steps outlined here using a web browser, not the mobile app:
If you still cannot log in, please register as a new user by following the steps outlined here using a web browser, not the mobile app:
Please register as a new user by following the steps outlined here using a web browser, not the mobile app:
Please remember to check your spam folder. If you still do not receive the activation code after ten minutes, please close your current browser and log in with your new username and password. This should generate a new activation code.
Your username must be an email address. To sign in, you will need to use your email address and the password you selected when you recently attempted to verify your online account.
Please follow the steps outlined here if you are a residential or commercial customer.
Please follow the steps outlined here if you are a landlord.
You may be seeing this if you recently reset your password. Please close your browser, open a new one, and follow the steps outlined here to verify your account:
To review your payment history on the mobile app, please click “Billing” located at the bottom of the screen and then click “Payment Activity”. In the customer portal, please click “Payment” and then click “Payment Activity”.
The dashboard reflects your usage in dollars for the current billing period. This is different from the amount due if you are on a Payment Plan or enrolled in Budget Billing.
Business customers will need to register as a new user. Please follow the steps outlined here using a web browser, not the mobile app:
Your username must be an email address. To sign in, you will need to use your email address and the password you selected when you recently attempted to verify your online account.
Please remember to check your spam folder. If you still do not receive the activation code after ten minutes, please close your current browser and log in with your new username and password. This should generate a new activation code.
To review your payment history on the mobile app, please click “Billing” located at the bottom of the screen and then click “Payment Activity”. In the customer portal, please click “Payment” and then click “Payment Activity”.
Property Manager customers will need to register as a new user. Please follow the steps outlined here using a web browser, not the mobile app:
Your username must be an email address. To sign in, you will need to use your email address and the password you selected when you recently attempted to verify your online account.
Please remember to check your spam folder. If you still do not receive the activation code after ten minutes, please close your current browser and log in with your new username and password. This should generate a new activation code.
To review your payment history on the mobile app, please click “Billing” located at the bottom of the screen and then click “Payment Activity”. In the customer portal, please click “Payment” and then click “Payment Activity”.
These changes enable us to deliver a more effortless, consistent, and customer-centric experience to our customers.
If you have an online account, the first time you sign-in on or after April 10 you will be asked to verify your account information (residential customers) or re-register your account (business customers). Moving forward, your username will be your email address.
View the Residential account verification process.
View the Business account re-registration process.
If you are a mobile app user, we recommend you verify your account information on our website first before logging in to the mobile app. If you attempt to verify your account information on the mobile app, you will be redirected to our website to complete the process.
Visit www.DominionEnergy.com/sign-in and click ‘Register’ to create a new online account.
Yes. You will still receive your bill in the mail or electronically if you are enrolled in eBill.
No, you will remain enrolled in any programs you are currently enrolled in. To see which programs you are enrolled in or to make any changes, log in to your online account and scroll down to view ‘My Enrollments’.
Our mobile app has been updated with new features and improved functionality. On April 10, the app will be automatically updated to the new version, or you will be prompted to download the new version. We recommend you verify your account information on our website first before logging in to the mobile app. If you attempt to verify your account information on the mobile app, you will be redirected to our website to complete the process.
Yes, all email and text notifications will continue to be delivered as you receive them today. To sign up for notifications, log in to your online account and select ‘Communication Preferences’ from the menu options on the left.
Starting April 10 you will see a 12-digit account number on your bill; two zeros will be added to the front of your current 10-digit account number. This change will not impact any online billing where you may have your account number stored. Customers may receive notification from their bank alerting them to this change.
Additionally, Net Metering Customers with bi-directional meters will start seeing carryover (the amount of excess energy generated) on their bill.
You may notice some minor changes to the overall look and navigation of your online account and the app. As we continue to make upgrades, we will be introducing new features with your online account and the mobile app and will share these with you as they become available.
If you are an AutoPay customer you may experience a shift in the date your Dominion Energy payment is made under the AutoPay program. For all bills sent after April 10, your automatic payment will be drafted from your bank account approximately 25 days after your bill date. No action is required by you. You can find your bill date in the top left corner on the first page of your bill.
Within the new portal, you will be able to:
The new Property Manager portal will have added security features and each user will have a unique username and password. The new system will recognize the first person to login as the new primary user for your organization. This user will be responsible for delegating additional users to have access to the portal. Please take the necessary steps to ensure the first person to login on or after April 10 is the intended primary user.
View the Property Manager portal registration instructions here.
If you manage more than one property, you can add and manage them under one username. Follow these steps to link additional accounts to your current profile.
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