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In order to serve you better, please select your Dominion Energy location services.

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Enhanced Systems. Enhanced Service.

Your experience matters to us. This spring we are enhancing our systems and adding new features to give you more control and save you time.

In the coming months, you may notice some changes. Listed below are answers to a variety of frequently asked questions.

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Frequently Asked Questions

Why is Dominion Energy making this change?

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These changes enable us to deliver a more effortless, consistent, and customer-centric experience to our customers.

How will I be impacted?

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We are enhancing our systems with upgraded technology and improved functionality to provide you with:

  • Better information to help manage your bill
  • Additional self-service options
  • New features to give you more control and save you time

Be on the lookout for more information coming soon.

When is this change taking place?

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Enhancements to our systems will take place this spring. To implement these upgrades, the systems will be unavailable for a short period of time. During this time, you will experience limited functionality. Be on the lookout for specific dates coming soon.

Do I need to do anything?

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No action is needed at this time. Be on the lookout for more information coming soon.

Will I need to re-enroll in programs such as eBill, AutoPay or Budget Billing?

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No, you will remain enrolled in any programs you are currently enrolled in. Log in to your online account to manage your enrollments.

Will there be any changes to programs I am currently enrolled in?

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If you are enrolled in our AutoPay program, you may experience a change in the program. Later this month, customers will receive additional information and a specific date associated with any AutoPay changes.

Can I still use the mobile app?

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Our mobile app is also being updated with new features and improved functionality. To make these updates, the mobile app will be unavailable for a short period of time. Once updates are complete, the app will be automatically updated to the new version, or you will be prompted to download the new version.

Will I still receive my bill?

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Yes. You will still receive your bill in the mail or electronically if you are enrolled in eBill.

Will there be any changes to how my bill looks?

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This spring you will see a 12-digit account number on your bill; two zeros will be added to the front of your current 10-digit account number. This change will not impact any online billing where you may have your account number stored. Additionally, Net Metering Customers with bi-directional meters will start seeing carryover (the amount of excess energy generated) on their bill.
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