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Accounts Payable General Information

No special software is required and all features of the portal are free to our suppliers. You do need to receive an invitation to enroll (see “How do I enroll in the Taulia Vendor Portal?”)
You must be invited to enroll. Request an invitation, providing your company name and contact information. An email address will be necessary for prompt enrollment. You will receive the invitation from Portal@Taulia.com, so set them up as a trusted sender and/or ask your IT department to “white list” it.
  • If you are not an active vendor with us, we will not issue an invitation. To be an active vendor, you must have conducted business with us within the last 18 months.
  • Your email may have been blocked by your email service provider or your IT group.

Send us an email at AP_Invoices_Hotline@dominionenergy.com or call us at 804-771-6200 for further information and assistance.

All early payments must be requested online in the Taulia Vendor Portal. If you have any approved invoices that are eligible for early payment, you will see “Pay Me Early” on the invoice screen. Simply click on “Pay Me Early,” select an available date for payment, review the required discount, and confirm it. It will be rescheduled to your selected date with no further action required.

If you are participating in our MasterCard Single Use Account, early payment requests do not apply. You are already being paid on the earliest date possible.
Dynamic discounting is a type of early payment discount. It differs from traditional discounts in the following ways:

Traditional discounts are only taken if payment is made by a specific day (pass/fail) and are calculated based on a sliding scale using the term provided. They are prorated based on the actual day of payment. For example, using a 2% 10, Net 30 payment term, a payment on day 20 would result in a 1% discount since day 20 is exactly ½ way between day 10 and day 30.

Another difference is that under traditional discounting, payments that are not made by the discount date are scheduled for the end of the net term (30th day in above example). Under dynamic discounting, payments are always made as soon as possible.

It depends on what type of supplier you are:

  • Respond to dynamic payment term offers if received, or
  • Your buyer can adjust your payment terms on your purchase orders to a dynamic equivalent, or
  • You can email AP_Invoices_Hotline@dominionenergy.com and request we create dynamic payment terms on your vendor account (only applies to non-PO invoices), or
  • You can indicate dynamic terms on your invoice. Indicate “Dynamic” next to your term.

Evaluated Receipt Settlement is an invoice automation tool for automatic settlement based on goods receipt/service entry. ERS involves an understanding between the vendor and Dominion Energy whereby the vendor does not issue invoices. Instead, an invoice document is posted automatically on the basis of data from the purchase order. The packing slip/delivery ticket is included with the material at the time of delivery.

To request information about beginning ERS, please call us at the Accounts Payable Hotline, 804-771-6200, or e-mail us at AP_Invoices_Hotline@dominionenergy.com.

Electronic Fund Transfer is a payment method, which releases payments from Dominion Energy’s bank account to the supplier’s bank account. EFT involves the transfer of funds and remittance information from Dominion Energy to the vendor electronically. To participate, please be sure your bank account can accept ACH credits.

What are the benefits of using EFT?

The vendor’s assigned invoice number (spaces and punctuation are removed). If you pass your invoice to us electronically and do not follow this standard, it may be difficult to locate your invoice if you call us about it.

If the vendor does not provide an invoice number, the following will be used as available:

  • Account number/bill number (no spaces, or punctuation).
  • Telephone number.
  • Date and dollar amount of invoice - If NO invoice or account number is provided Dominion Energy will use Date and dollar amount of the invoice: MMDDYY$$$$$$$$$$ (example: invoice without invoice #, acct # or telephone # with an invoice date of 01/05/04 and amount of 200.00, your invoice number will be 01050420000).
It depends on the reason for the difference. Please reference the text on your check or on your remittance advice sent via email.
Forecasted payments can be viewed on the Taulia Invoicing & Payment Portal. The payment due date is shown for each invoice once the invoice has been fully posted in our enterprise system. Please allow approximately 2 weeks from the date your invoice is entered into Taulia and up to 3 weeks for other delivery methods.
  • Address
  • Bank Account
  • AR Contact Email

Do not change your name or tax ID. Those changes should be requested by email to VendorMaintenance@dominionenergy.com and appropriate documentation should be included (W-9, etc.).

Every supplier that has enrolled in Taulia has an Administrator role assigned to a user within their company. If you do not know who the Administrator is within your company or do not know if your company has been issued an invitation to enroll, please send an email to VendorMaintenance@dominionenergy.com. We can tell you if we sent an invitation and the status of the enrollment; however, we cannot necessarily identify your administrator since that information is maintained internally by your company.
The portal is available 24 hours a day. Occasionally, it will be unavailable due to system maintenance.
Depending on the delivery method of your invoice, please allow time for our receipt and entry of the invoice into our system. If you still cannot find the invoice, call the appropriate Dominion Energy Hotline to help you obtain this information.
Always contact the Dominion Energy buyer for information if your PO price is not correct.
If your purchase order number starts with “5” or “7,” no values are sent to the Taulia portal.
If you can't find a PO, send a message through the Taulia Portal.

Please bill all invoices to the appropriate Dominion Energy company.

If you are using the Taulia portal to submit an invoice, DO NOT mail a paper invoice.

If you are mailing a paper invoice, please address it to the appropriate location listed under our Contact Information.

Invoice In Process – Invoice in AP for processing

Approved – Invoice approved & scheduled for payment based on terms

Paid – Invoice has been paid

Rejected – If an invoice is rejected to correct an internal Dominion Energy issue, the correction will create a “duplicate” invoice in a non-rejected status. Please review the status of the “duplicate.” If no duplicate exists, contact the appropriate Dominion Energy AP group or send a message through the Taulia Portal.

MasterCard General Questions

This is a MasterCard ePayables credit card account provided by Dominion Energy’s bank to make a payment for an invoice or a group of invoices. The account number is valid for all payments made to a single supplier. Once the invoice is approved, the card is funded and the supplier is notified to process payment. The supplier submits the MasterCard account number in the same way as other MasterCard transactions to receive funds.
Although both of these are MasterCard accounts, P-Cards are assigned to individual Dominion Energy cardholders and used on an ongoing basis for a variety of transactions. Departmental cardholders reconcile their P-Card transactions, and Dominion Energy Accounts Payable does not process invoices for payment. ePayables Mastercard Accounts are managed by Accounts Payable as a payment method only. They are used to pay approved invoices, whether tied to a purchase order or not. When an ePayables Mastercard is used for payment, the account is only valid for that specific payment, and once paid, is no longer available to be charged.
Good candidates for this payment method include suppliers that currently accept MasterCard (a requirement), suppliers that currently receive payments at least a few times per month, suppliers with average payments under $20,000, suppliers that do not currently offer early payment discounts, and suppliers with some electronic capability (email, spreadsheets). In addition, Dominion Energy is currently focusing on suppliers that can be converted from receiving checks and non-foreign suppliers.
Faster payments and eliminating paper checks are the main advantages. Suppliers who participate with Dominion Energy will receive electronic payment notification as soon as invoices have been approved for payment whereas suppliers with other payment methods receive payments at the end of the payment term (usually 30 days from Dominion Energy’s receipt of the invoice or other negotiated terms).
If a supplier currently accepts MasterCard payments, simply complete the Supplier Enrollment Form and return to Dominion Energy. If you prefer, you may contact Dominion Energy Accounts Payable at 804-771-3865 and ask to speak to the ePayables Credit Card Administrator. If a supplier does not currently accept MasterCard, but would like to, they can speak with their bank.
Currently, Dominion Energy has established $1,000,000 as the maximum payment amount. The maximum amount that may be charged by the supplier also depends on the supplier’s setup with their bank. Participating suppliers with large payment amounts should review their limits with their bank.

Supplier Specific Questions

In order to receive card account details safely, in the first remittance advice email you receive, please click on the “secure email” attachment (“securedoc.html”). This will take you to the secure email site registration page. You will need to enter your email address and create a password and security question and answer. Registration is a one-time process and takes just a minute or two. Once complete, you will be logged in and presented with the entire remittance details in your browser, including payment details, card account number and the card’s expiration date. A secure email with card information has been sent to the payment notification email address you provided. The secure email requires a one-time registration process where a login and password are established.

Two options are available to you for future payment notifications & remittance advices:

  1. Secure Email: You can continue to receive secure emails. Secure emails contain payment information with the entire 16-digit account.
  2. Non-secure Email: If you have the ability to store the card account information, you can choose to receive non-secure emails. Non-secure emails contain payment information with only the last 4 digits of the account.

If you wish to use option 2, please email us at epayables@dominionenergy.com. Otherwise, you will continue to receive secured emails.

To make sure transactions process smoothly:

  • Process the total amount of the payment in one transaction when possible
  • If you must process multiple transactions for the same payment, please do so by the invoice number stated on the remittance advice, and within the same day
  • Process your payment transactions within 30 days of receipt of payment.

Should you have any issues with payments or emails, please send an email to us at epayables@dominionenergy.com.

Review your troubleshooting guide sent with your “Welcome” email for possible causes and solutions. Possible causes include submitting transactions against deactivated accounts (wrong account number, account already charged), exceeding the Point of Sale (POS) device credit limits, and not submitting the transaction within the time period provided in the email. Contact the Dominion Energy ePayables Credit Card Administrator at epayables@dominionenergy.com or call 804-771-3865.
For security reasons, Dominion Energy does not pass a Card Verification Value (CVV or CV2) in the payment notification email. Suppliers requiring this information should email epayables@dominionenergy.com.
First, check your email inbox again for an email from remittanceadvice@works.com, and make sure the email is not in your junk folder. Contact the Dominion Energy ePayables Credit Card Administrator at 804-771-3865 or email epayables@dominionenergy.com.
You will receive an email from remittanceadvice@works.com. It will tell you that you have a secured email ready, and will contain a link to view the email. When you click on the link, you will be prompted for a password. Once you enter the correct password, the payment notification email will open. Only the designated recipient can open the email. The designated recipient is established between the supplier and Dominion Energy during enrollment and should be kept up to date as needed (personnel changes, etc.).
First, check your email inbox again for an email from remittanceadvice@works.com, and make sure the email is not in your junk folder. Also check your deleted folder to see if you accidentally deleted the email. If you are sure you received an email but cannot locate it, contact the Dominion Energy ePayables Credit Card Administrator at 804-771-3865 or email epayables@dominionenergy.com.
For security purposes, the email is encrypted and will require a password to open it. You will set this password the first time you receive an email and should use the same password each time. Keep your password in a secure place for future reference. Only the recipient of the remittanceadvice@works.com email will be able to access the payment notification email.
It means the secured email has been deleted. Secured emails are deleted from the secured site either 48 hours after being opened or 14 days after being sent (if never opened). Contact the Dominion Energy ePayables Credit Card Administrator at 804-771-3865 or by email.

Interchange fees are standard in the credit card industry. They are established between merchants (you) and their acquirers (your financial institution). Dominion Energy has no influence over these fees and cannot provide guidance in how your fees are established. If you are concerned about fees, you should discuss them with your financial institution prior to enrolling in the program. Dominion Energy does not reimburse for any fees incurred as a result of accepting credit card transactions.

For questions concerning use of the Taulia Vendor Portal (for Invoicing & Payment), please visit Taulia’s FAQs.

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