Outage Safety & Preparation



Plan ahead for outages:

Before a Storm

  • Check websites like Ready.gov.
  • Protect sensitive electronics with surge protectors or unplug them.
  • Make sure portable generators are fueled and know how to connect and use it safely.
  • In winter, be ready with snow removal equipment, rock salt to melt ice, and sand to improve traction.
  • If severe weather is expected, turn off major appliances like heat pumps and water heaters.

During a Storm

  • Always report power outages! We don't know your power is out unless you tell us.
  • Please be patient; damage assessment and restoration of power begin as soon as weather conditions are safe.
  • Leave a lamp or light on so you'll know when power is restored.

After a Storm

  • Report and check status of any outages. Report downed lines to 866-366-4357.
  • Stay away from downed lines and anything touching them. Always assume lines are energized.
  • Use generators safely.
  • Please be careful of our linemen when you see them on the roadside making emergency repairs.
  • Avoid unnecessary travel; leaving roadways open for emergency personnel and first-responders.