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Lorena Mazzaro moved to the United States more than 30 years ago. She uses that experience, and her ability to speak Spanish and Portuguese, to connect with our customers.

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Lorena and her son at the Golden Gate Bridge

When Lorena Mazzaro was 24 years old, she moved the United States—leaving behind her parents, two sisters and extended family in Chile.

“When I came to the United States in August 1992, I was very excited,” Lorena explained. “I had a lot of dreams and goals that I wanted to achieve. I also felt sad I had to leave my dear friends and family and come to the ‘unknown.’ I didn’t know how long I was going to stay in United States or if I was ever going back to Chile.”

While she was the first person in her family to come to this country, her parents were able to join her just a few months later.

Lorena and her parents, came for the same reasons that many immigrants do, in pursuit of the opportunity to fulfill the dreams they may not be able to achieve in their home country.

Her plan was to build a life here, and in 1994, Lorena began the long process to gain her U.S. citizenship. While she was going through the steps to become a U.S. citizen, she got married and was expecting her son, Diego. As an expecting mother, she knew that she wanted to provide the best future for her family.

It wasn’t easy, but in 2001she officially became a U.S. citizen.

“Becoming a U.S. citizen, it requires a lot of effort, perseverance, time and sacrifice,” Lorena said. “At the end it’s all worth it, I feel blessed to be an American citizen. This is a great country.”

Over the last 15 years, through dedication, perseverance and patience, she has worked her way up through customer service representative roles. And her goal remains the same—working with our customers and providing them with a great experience.

Today, Lorena works with customers every day—responding to requests, inquiries and service concerns. She’s also responsible for maintaining accurate customer data.

Being fluent in English, Spanish and Portuguese, Lorena is often able to relate to customers who share the same feelings of uncertainty that she did when she first moved here in 1992. The ability to speak different languages is a valuable skill to have in customer service. This is especially true in Utah, where Lorena works, as the Hispanic and Latino population continues to grow.