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Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

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Dominion Energy West Virginia remains committed to providing you and the 1.2 million customers we serve with safe, affordable and reliable energy.
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Emerging from the global pandemic made 2021 a challenging year for Dominion Energy West Virginia and the customers we serve. However, our company remains committed to providing you with safe, affordable and reliable energy. 

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"We also moved into the new year with a clear vision to 'power the future with clean, sustainable energy solutions guaranteeing excellence in all that we do for the benefit of our customers and communities.'"

We're Here to Help You

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Amid rising energy prices, we want to help you manage your bills and provide assistance for those in need. Please visit our billing and payment assistance information. To help customers maintain service, we also increased our contribution to the Dollar Energy Fund to help families in need. As always, Dominion Energy West Virginia continues to offer customers who are facing financial difficulties more flexible payment options on past-due balances.

I strongly encourage anyone facing financial hardships to use the resources that are available. These payment plans, combined with government energy assistance programs, can help you maintain natural gas service when it’s needed the most.

Safety Is Our Priority

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Safety is at the top of Dominion Energy’s core values. In the face of COVID–19, we took extraordinary steps to protect our customers and our employees. Many of our employees began teleworking while continuing to serve our customers. Our field employees took additional steps at the start of the pandemic to protect customers by wearing specialized personal protective equipment and practicing social distancing techniques to provide service in situations of potential COVID–19 exposure.

Our Net Zero Pledge to You

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Dominion Energy previously announced that our company will reach net zero emissions across our entire operations by 2050. It’s our goal to be the most sustainable energy company in the country. Did you know you can lower your bill and reduce carbon emissions by weatherizing your home and investing in energy efficient appliances? We have energy efficiency programs to help, including state and county resources.

Dominion Energy West Virginia continues to reduce emissions through our ongoing Pipeline Replacement and Expansion Program (PREP). This project involves the replacement of more than 1,000 miles of our company’s 3,146–mile distribution pipeline system. Our pipeline replacement program is a key element in the company’s methane reduction efforts. In addition, PREP utilizes dozens of pipeline contractors and subcontractors across the state, creating job opportunities for residents and promoting West Virginia as a leading state for energy jobs.

New Tools Designed With You in Mind

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To make it easier and more convenient to do business with us, our company has developed tools to help you monitor your account in real time and electronically pay your bill. From DominionEnergy.com, the “Manage Your Account” portal is the ultimate in convenience. Pay your bill, start, stop or transfer service, or analyze your energy use. In addition, the new Dominion Energy app gives you the same features and flexibility from your mobile phones, tablets and other devices. Whichever you choose, consider going digital by adopting eBill and receive timely notifications associated with your account. Download the Dominion Energy app in the App Store or Google Play.

Thank you for allowing us to serve you in 2021. We appreciate your trust and never take it for granted. Dominion Energy and our West Virginia employees look forward to continuing to serve you in 2022 and beyond.

Sincerely,


Jim Eck
Vice President & General Manager,
Ohio & West Virginia Distribution

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