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Identify and Outsmart Utility Scammers this Holiday Season

Published: 11/16/2020 13 Likes

As the holidays approach, Dominion Energy is helping our customers prepare for an expected increase in scam activity.

Article Summary

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This article is about:

Identifying scam activity

Outsmarting a scammer

Fact checking a scammer with the Dominion Energy app

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Avoid utility scams during the holidays

Here are some easy tips to help spot a utility scam and the immediate steps you can take to protect yourself:

Spot a scam: 

  • Dominion Energy will never call to demand customers make immediate payment to avoid disconnection.

  • We will never ask for payment using money orders, prepaid debit or gift cards.

  • Our employees will never request to enter a customer's home without proper identification, an appointment or a reported emergency. Additionally, employees do not ask for payment in person.

Outsmart a scammer: 

  • Hang up. If you are unsure if a call is valid, even if Dominion Energy’s number shows on the caller ID, immediately hang up and never provide personal information.

  • Verify. You can verify your account status, balances or due dates by signing into the Dominion Energy app, checking your account online, or by calling the number located on your energy bill.

  • Ignore. Don’t respond to suspicious emails or text messages or click on links or attachments prompting energy bill payment.

  • Report. Tell local authorities about suspicious calls, texts and emails.

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Access Your Account

Access many payment options conveniently 24/7 by signing into the Dominion Energy app or by accessing your online account.

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Call with Questions

Call the number on your energy bill with account questions. We work with customers to determine the best payment option for each situation, including short-term payment extensions and long-term payment plans.

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Find out About Energy Assistance

Learn about our additional contributions to energy assistance programs and our support of community partners to help customers facing financial hardships.

Visit Dominionenergy.com/scams for more tips

Learn About Scam Prevention

Find more scam prevention tips on our website.

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