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We have partnered with Paymentus, a third-party vendor, to provide quick and easy ways to pay your bill from your checking or savings account without any additional fees. With AutoPay, you can enroll to have your monthly payment automatically deducted from your bank account without ever having to worry about late payments.

Sign In to Enroll or Make Changes

Benefits of AutoPay

Choose the most convenient number of days after your bill date to make your payment.

Your monthly bill automatically deducted from your bank account.

When enrolled, no additional fees for making your monthly payment.

AutoPay is available for all residential and non-residential customers.

Frequently Asked Questions

Yes. Even if you were previously enrolled in Automatic Bank Draft, you will still need to confirm your enrollment in AutoPay. Just sign in to your account and confirm your banking information.

If you don't take this step, you won't be able to make changes to your bank account or AutoPay days.

Sign In to Enroll or Make Changes

To improve your experience, we partnered with Paymentus Corporation (Paymentus) to manage AutoPay. Because Paymentus is a third-party vendor, you will need to re-authorize your enrollment. It's quick and easy, and you'll be able to make changes to your preferences without any last minute worries.

If you were previously enrolled in Automatic Bank Draft, you need to re-authorize your AutoPay enrollment. Until you complete the re-authorization process, you will not be able to make any changes to your AutoPay account.

 

Sign In to Enroll or Make Changes

You will need to sign in to your online account to cancel a pending AutoPay payment. Follow the steps below to update. 

  1. Sign in
  2. Select Payment (under the menu on mobile devices)
  3. Select AutoPay and then Update AutoPay

You cannot change the amount or date of a pending AutoPay payment but you can schedule or make a one-time payment.

 

You can cancel enrollment through your online account. 

  1. Sign in
  2. Select Payment (under the menu on mobile devices)
  3. Select AutoPay and Cancel AutoPay

No. AutoPay won’t affect your enrollment in any other program, including Budget Billing.

Yes. If you are on eBill, you will still receive your billing statement electronically. AutoPay doesn’t affect your enrollment in any other program.

AutoPay will not transfer to your new account. You will need to enroll your new account in AutoPay.

For Virginia, North Carolina electric and Ohio customers, if you are enrolled in AutoPay (previously Automatic Bank Draft), please contact us to add a fixed monthly donation to your monthly bill.

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