Pay by Credit or Debit Card
What types of payment may I use?
- Credit cards: MasterCard, Visa, Discover, AMEX
- Debit cards: STAR, PULSE, NYCE or ACCELL
Are there any fees to make payments this way?
- $1.65 per transaction for residential customers (up to $1,000 per transaction)
- $14.95 per transaction for non-residential customers (up to $15,000 per transaction)
(BillMatrix, a third party vendor, receives these processing fees.)
When will the payment apply to my account?
Your payment will reflect immediately as a pending payment on your account. Payments made before 5 p.m. EST M-F will post to your account the same day. Payments made after 5 p.m. EST or on weekends or holidays will post the next business day.
Note: If you have issues with the Internet while online, confirm your payment.
Unauthorized Third-Party Payment Vendors
If you choose to use an unauthorized online payment vendor, please keep the following in mind:
- Dominion Energy is not responsible for the unauthorized online payment vendor’s timeliness or accuracy in delivering and recording the payment on your behalf.
- It may take up to five business days (or more) for the payment to post to your account.
- The convenience fees may be higher than our authorized online payment vendor.