Customer Newsletters

Customer Connection

View articles below from recent versions of the Customer Connection newsletter from Dominion Energy.

August 2018



Grid Transformation 

Dominion Energy launches Grid Transformation Program

Dominion Energy Virginia customers stand to benefit from a smarter, stronger and greener energy grid in the first set of plans filed July 24 under the Grid Transformation & Security Act (GTSA). The landmark legislation, signed by Governor Ralph Northam, became effective July 1 and provides a roadmap for Virginia's energy future. Dominion Energy is committing to having 3,000 megawatts of new solar and wind – enough to power 750,000 homes – under development or in operation by the beginning of 2022.

The law paves the way for expanded investments in renewable energy, smart grid technology, a stronger, more secure grid and energy efficiency programs, all while keeping rates affordable, and expanding the EnergyShare program to help Virginia's most vulnerable citizens.

Expect better service under the grid transformation initiative, which includes the installation of approximately 2.1 million smart meters in homes and businesses. If approved by the State Corporation Commission, these smart meters, in conjunction with a new customer information platform, will give you more information and tools to better manage your energy use and bills.

The smart meters will let you take control of your energy usage through new options such as:

  • Customizable alerts for high energy usage and bills
  • Outage information so you no longer have to notify Dominion Energy when your lights are out
  • Alerts to give you updates about restoration status
  • Streamlined process for starting or stopping service

The new customer information platform, and smart meter installation, will be funded without any rate increases for customers.

Learn more about the GTSA and Virginia’s energy future.



Be prepared 

Staying safe during hurricane season

Hurricanes are a serious menace. With high winds, heavy rainfall and flooding, a hurricane can inflict significant damage to buildings and threaten your safety. To reduce your risk, it's important to be prepared for a storm. Take steps to stay safe and minimize damage:

Plan your evacuation route. Contact your local emergency management office or American Red Cross chapter to obtain your community hurricane preparedness plan. This plan should include information on the safest evacuation routes and nearby shelters.

Prepare an emergency kit. Include food and water sufficient for at least three days, medications, a flashlight, batteries, cash and first aid supplies.

Protect your property. Trim back dead or weak branches from trees to help minimize damage. Prepare plywood panels (specially cut to fit over each window), or consider hurricane shutters. Make sure your insurance policies are up to date.

Develop an emergency communication plan. In case family members are separated from one another during a disaster (a real possibility when adults are at work and children are at school), have a plan for getting back together.

After the storm, monitor appropriate sources for weather and damage updates. Drive only if absolutely necessary and avoid flooded roads and washed-out bridges.

If your power goes out, please make sure to report it online through our Outage Center from your computer or smartphone, or call 1-866-366-4357. You can also sign up for text alerts to receive information about major storms and outages in your area.

See additional tips on how you can prepare your household for a hurricane.



Road trip 

Looking to get away? Enroll in or stay on eBill for a chance to win!

Go paperless and receive your bill wherever you are, even on the road. When you enroll in or stay on eBill by August 31, you’ll be entered for a chance to win a $3,000 road trip, or one of four travel related prizes.

With eBill, you’ll:

  • Never forget to pay your bill
    Get an email reminder when your bill is ready to view online, and also three days before payment is due.
  • Have the option to receive text alerts
    Sign up for eBill text alerts for an additional reminder.
  • Choose the way you pay
    It’s easy to pay. Choose between free, same-day payments from your bank account, scheduled payments, or automatic bank draft – just sign in to your online profile. The choice is yours.
  • Have immediate access to your bill
    eBill gives you 24/7 online access to view, pay or print your Dominion Energy bill from your desktop, smartphone or tablet.

Start enjoying the benefits of eBill and be entered for a chance to get away! It's easy to enroll. You can sign up here or enroll at participating bank's online bill payment site. If you are already enrolled, just keep doing what you’re doing. You’re automatically entered for a chance to win!