We were here for you 24x7 in 2020, and it showed in our day-to-day operations and our storm response. We connected thousands of new customers, completed 76 power station outages, and successfully responded to many major storms, including Hurricane Isaias, the 10th largest storm response effort in our company’s history.

We invested in our electric transmission and distribution systems to ensure continued reliability and resiliency, developed several projects to help extend broadband into rural localities, and introduced 11 new energy efficiency and demand response programs.

Giving back to our communities is a fundamental aspect of our company. We contributed $48.5 million through energy assistance grants to nonprofits serving human needs, education, the arts and cultural institutions. We expanded our bill assistance program, EnergyShare, to $14 million. Our employees also volunteered more than 60,000 hours in 2020.

Following the social unrest in our country, we committed $5 million to nonprofits focusing on social justice and equality and to help rebuild communities. We also committed $35 million to advance higher education equity — $25 million in support of historically black colleges and universities and $10 million in scholarships for African American and other underrepresented minority students.

You have told us that you want cleaner, more sustainable energy. We do too, so we took the next steps toward achieving net zero carbon and methane emissions by 2050 and meeting the standards outlined in the Virginia Clean Economy Act. To reach these commitments:

• We continued to seek the renewal of operating licenses at North Anna and Surry nuclear power stations for additional 20-year terms.


• We invested in more renewables such as solar and wind. We expanded our solar portfolio to the third largest among utility holding companies, and we completed the installation of two wind turbines off the Virginia coast – the first ones ever in federal waters. We also began developing the largest offshore wind project in the Americas, which will power more than 650,000 homes by 2026.


• We invested in the development of renewable natural gas, which substantially reduces greenhouse-gas emissions from agriculture. We partnered with the nation’s largest pork producer to capture methane from farm waste and convert it to renewable natural gas.


• We invested in energy storage to enable a more reliable electric grid that accommodates our renewable energy investments.


• We partnered with school districts to provide electric buses – reducing maintenance and fuel costs by 60 percent a year, implementing new technology that enables energy from the buses to be fed back into the electric grid, and improving air quality.

We took great strides to conduct our business in an environmentally responsible manner and reduce our impact on the environment. We were mindful that we must be good stewards of the resources that have been entrusted to us.

We lowered greenhouse-gas emissions, protected water quality, reduced and reused waste, and preserved wildlife habitats. And we looked for innovative ways to address climate change and preserve our environment for future generations.

Safety is our most important core value, and we had our best safety year ever in 2020 despite the many challenges and distractions associated with the pandemic. We can be proud but never satisfied until we reach our ultimate goal of no one ever getting hurt. In 2021, we will maintain a relentless focus on improving our safety performance.

We also focused on attracting, developing and retaining a diverse workforce, as well as creating a work environment where our employees are respected, valued and appreciated. We are proud to be ranked among America's best employers for diversity (Forbes) and America's most responsible companies (Newsweek). We were also named "Best for Vets" (Military Times) and received a perfect score from the Human Rights Campaign's Corporate Equality Index.

Through the challenges of 2020, we have worked tirelessly to deliver on your expectations. We thank you for your support. We look forward to serving you in 2021 and beyond.

Sincerely,

Edward H. Baine
President, Dominion Energy Virginia