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Billing Options
We offer options to make receiving, viewing and paying your bills as easy as possible.
Billing Options & Energy Assistance
You're not alone. We're here to help – with financial support, flexible payment plans, and energy-saving tips.
Paperless Billing (eBill)
- View, print or pay your bill online at any time.
- Receive email notifications before your bill is due.
- Available for both residential and non-residential customers.
Budget Billing
- Avoid seasonal swings.
- Your monthly bill is the average of your previous 12 bills.
- This option is also available for small businesses, mid-size businesses, and places of worship.
See Additional Billing & Payment Options for Business Customers
Payment Arrangements
Need more time to pay? Our payment arrangements can help.
We are working with customers to establish flexible payment plans, both short and long-term, and will find a plan that makes sense for you. Short-Term plans provide a few more days past the due date. Long-Term Plans provide an installment option that spreads the designated utility balance over a period of up to 6 months.
A payment extension provides more time to pay your bill to prevent disconnection. Eligibility depends on the status of your account and compliance of previous payment arrangements. Arrangement options are consistent across all channels. The website, automated system, and customer representative offer the exact same arrangements. If an option is not available on the website, it will not be available through the automated system or customer service representative.
- A short-term payment extension allows you extra time to pay your bill. It changes the due date only. You must still handle the payment of the arrangement in a separate transaction.
- Short-term payment extensions are available for residential and small commercial customers.
- Select Need Help/Time to Pay on the website or mobile app or use the automated system at 800-251-7234.
A long-term payment plan (Deferred Payment Plan) is an agreement to pay your current bill and a set amount towards a past due balance, each month. It divides the past due balance into equal payments. This plan addresses utility related charges only. Customers cannot be on a short term and long term payment plan at the same time.
- Long-term payment plans are available for residential accounts.
- A long-term payment plan will require a down payment and will spread out the remaining balance over 3-4 months, allowing you to pay a portion of your balance in addition to your current monthly bill charges.
- A 1.5% late payment charge will be applied to the remaining past due balance on each bill until the payment plan is complete.
- No further payment extensions are available while you are on the Deferred Payment Plan.
- If your service is disconnected while on the Deferred Payment Plan, the arrangement is rendered null and void. Any outstanding balances will become due with the next billing cycle.
- You will need to contact us at 800-251-7234 to discuss more details of this plan.
Energy Assistance
We're supporting our customers and communities. Find resources to help pay your bill.
Low-Income Home Energy Assistance Program (LIHEAP)
The Low-Income Home Energy Assistance Program (LIHEAP) provides home energy assistance to help eligible low-income households meet their home heating and/or cooling needs.
Your Community Action Agency in your county may be able to offer you one or more of the following types of assistance:
- Utility bill payment assistance
- Energy crisis assistance
- Weatherization and energy-related home repairs
The Community Action Agency in your county determines if your household's income and/or additional eligibility criteria qualifies you to receive LIHEAP assistance.
Requirements may vary, so make sure to contact your local agency about the paperwork requirements in advance. Plan to have the following on hand:
- Names and Social Security Numbers (SSNs)
- List everyone who lives in your home.
- SSNs are required for all applicants.
- If you're a non-citizen (like a permanent resident, refugee, or asylee), you may not be able to apply without an SSN.
- Proof of Recent Household Income
- Check with your local agency to find out how far back your income documents should go.
- You might need a recent pay stub or income statements for a specific time period.
Household income includes (but isn't limited to):
- Wages
- Social Security
- Unemployment Benefits
- Pension
- Disability Payments
- Alimony
- Proof of present address.
- Most recent copy of your electric, gas, or other home energy bill.
EnergyShare®
EnergyShare® provides assistance to income-eligible, disabled and senior customers for their electric and natural gas service. Funded by Dominion Energy South Carolina customers, employees, and retirees.
To apply for assistance, contact your Community Action Agency.
Find the Help You Need
2025
| Date | Time | Event | Place | Address | Details |
|---|---|---|---|---|---|
| 9/2 | 5:30 p.m. – 7:30 p.m. | Columbia Police Department Presents Pal Parent Enrichment Night | Busby Street Community Center | 1735 Busby Street Columbia, SC 29203 |
Event Flyer |
| 9/3 | 9:00 a.m. – 2:00 p.m. | Aiken/Barnwell Counties Community Action Agency Community Outreach Event | Unity Outreach Church | 188 School Street Gloverville, SC 29829 |
Event Flyer |
| 9/3 | 11:00 a.m. – 2:00 p.m. | North Charleston Community Resource Center Weekly Food Distribution | 3947 Whipper Barony Lane North Charleston, SC 29405 |
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| 9/5 | 9:00 a.m. – 12:00 p.m. | Aiken/Barnwell Counties Community Action Agency Community Outreach Event | Georgetown Villas Apartments | 700 W. Buena Vista Avenue North Augusta, SC 29841 |
|
| 9/6 | 10:00 a.m. – 1:00 p.m. | Healthy Me Healthy SC Health Clinic | Blackville-Hilda High School Gymnasium | 76 Atkins Circle Blackville, SC 29817 |
|
| 9/6 | 11:00 a.m. – 6:00 p.m. | Renewed Faith International Ministries CommUNITY Day | 470 Water Street Allendale, SC 29810 |
Event Flyer | |
| 9/9 | 10:00 a.m. – 2:00 p.m. | Barnwell County Health Department Open House | 11015 Ellenton Street Barnwell, SC 29812 |
Event Flyer | |
| 9/13 | 10:00 a.m. – 2:00 p.m. | Joshua Baptist Church Seniors Health Expo 2025 | Joshua Baptist Church Activity Center | 2482 Faber Road North Charleston, SC 29405 |
Event Flyer |
| 9/18 | 1:30 p.m. – 3:30 p.m. | First Choice Baby Shower | Children's Place, Inc. | 155 Prosperity Lane Aiken, SC 29801 |
Event Flyer |
| 9/18 | 10:00 a.m. – 1:00 p.m. | SC Works & Voorhees University Workforce Development Month Expo | Voorhees University | 481 Porter Drive Denmark, SC 29042 |
|
| 9/20 | 10:00 a.m. – 2:00 p.m. | First Steps Charleston County Presents Early Steps Expo | Royal Missionary Baptist Church | 4761 Luella Avenue North Charleston, SC 29405 |
Event Flyer |
| 9/20 | 10:00 a.m. – 1:00 p.m. | Community Health Fair sponsored by Brookland-Lakeview Empowerment Center and Molina Healthcare | Brookland-Lakeview Empowerment Center | 1218 Batchelor Street West Columbia, SC 29169 |
|
| 9/24 | 9:00 a.m. – 2:00 p.m. | Veteran Stand Down for Homeless | Charleston Area Convention Center Exhibit Hall B & C | 5001 Coliseum Drive North Charleston, SC 29418 |
Event Flyer |
| 9/26 | 9:00 a.m. – 1:00 p.m. | Ned Branch Baptist Church Career & Resource Fair | Ned Branch Baptist Church | 10620 Dunbarton Boulevard Barnwell, SC 29812 |
|
| 9/27 | 10:00 a.m. – 1:00 p.m. | Community Health & Resource Fair | Word for Life Ministries | 210 Chaplin Street Walterboro, SC 29488 |
Event Flyer |
| 9/27 | 10:00 a.m. – 5:00 p.m. | MOJA x Eastside Neighborhood Celebration | Hampstead Park | 75 America Street Charleston, SC 29403 |
Event Flyer |
| 9/27 | 10:00 a.m. – 1:00 p.m. | Old Macedonia Missionary Baptist Church | 200 Macedonia Road North Augusta, SC 29860 |
| Date | Time | Event | Place | Address | Details |
|---|---|---|---|---|---|
| 10/4 | 11:00 a.m. – 2:00 p.m. | Central Savannah River Area (CSRA) Holistic & Wellness Expo | TrueNorth Church | 1060 W. Martintown Road North Augusta, SC 29841 |
|
| 10/4 | 1:00 p.m. – 4:00 p.m. | Extending Branches | Greater Zion AME Church | 4174 N. Highway 17 Awendaw, SC 29429 |
Event Flyer |
| 10/4 | 5:00 p.m. – 9:30 p.m. | Famously Hot SC Pride Y2K25 Festival | Main Street Columbia, SC 29201 |
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| 10/5 | 12:00 p.m. – 5:00 p.m. | Latin American Festival | North Charleston Wannamaker County Park | 8888 University Boulevard North Charleston, SC 29406 |
Event Flyer (en español) |
| 10/7 | 4:30 p.m. – 6:30 p.m. | Charleston County Sheriff's Office National Night Out | 3775 Azalea Drive North Charleston, SC 29405 |
Event Flyer | |
| 10/7 | 6:00 p.m. – 8:00 p.m. | Colleton County National Night Out | First Baptist Church | 124 S. Memorial Avenue Walterboro, SC 29488 |
Event Flyer |
| 10/7 | 1:00 p.m. – 4:00 p.m. | Extending Branches | Greater Zion AME Church | 4174 N. Highway 17 Awendaw, SC 29429 |
Event Flyer |
| 10/8 | 5:00 p.m. – 7:00 p.m. | Chicora Elementary Resource Night "Touch a Truck" | Chicora Elementary School | 3100 Carner Avenue North Charleston, SC 29406 |
|
| 10/9 | 5:00 p.m. – Until | Aiken Department of Public Safety Community Kickball 2025 National Faith & Blue Weekend Event | Perry Memorial Park | 720 Abbeville Avenue NE Aiken, SC 29801 |
Event Flyer |
| 10/9 | 10:00 a.m. – 1:00 p.m. | Manufacturing Job & Resource Fair | Blackville Community Center | 19464 Solomon Blatt Avenue Blackville, SC 29817 |
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| 10/10 | 10:00 a.m. – 1:00 p.m. | World Homeless Day Resource Fair | Martin Luther King, Jr. Park | 2300 Greene Street Columbia, SC 29205 |
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| 10/11 | 9:00 a.m. – 1:00 p.m. | NAMIWalks 2025 Charleston | Palmetto Island County Park | 444 Needlerush Parkway Mt. Pleasant, SC 29464 |
Event Flyer |
| 10/11 | 9:00 a.m. – 2:00 p.m. | Rock Around the Clock Festival and Car Show | 100 S. Congress Street Winnsboro, SC 29180 |
||
| 10/24 | 9:00 a.m. – 1:00 p.m. | Denmark Tech Career & Resource Fair | McDuffie Auditorium Building 100 | 1126 Solomon Blatt Boulevard Denmark, SC 29042 |
|
| 10/25 | 5:30 p.m. – 7:45 p.m. | City of Hanahan Trunk or Treat | 3100 Amphitheater Avenue Hanahan, SC 29410 |
Event Flyer | |
| 10/25 | 1:30 p.m. – 3:30 p.m. | Colleton Pillars4Hope Trunk or Treat | Colleton County Parks & Recreation | 280 Recreation Lane Walterboro, SC 29488 |
Event Flyer |
| 10/29 | 10:00 a.m. – 2:00 p.m. | Golden Connections: A Senior Community Health & Resource Fair | Sumter County Civic Center | 700 West Liberty Street Sumter, SC 29150 |
|
| 10/31 | 5:00 p.m. – 7:00 p.m. | 3rd Annual Halloween Trunk or Treat Event | Colleton County Sheriff's Office | 394 Mable T Willis Boulevard Walterboro, SC 29488 |
Event Flyer |
| 10/31 | 6:00 p.m. – 8:00 p.m. | Pepperhill Civic Association Trunk or Treat | 7685 Brandywine Road North Charleston, SC 29420 |
Event Flyer |
| Date | Time | Event | Place | Address | Details |
|---|---|---|---|---|---|
| 11/11 | 10:00 a.m. – 4:00 p.m. | Kid Jam 2025 | 100 Riverview Park Drive North Augusta, SC 29841 |
||
| 11/15 | 11:00 a.m. – 2:00 p.m. | Colleton Pillars4Hope Health and Resource Fair | 329 Savage Street Walterboro, SC 29488 |
Event Flyer |
Additional Assistance
Programs and options to make receiving, viewing and paying your bills as easy as possible.
Participants of Community Solar Select may subscribe to panels in a solar array located within the Dominion Energy South Carolina service area and enjoy the benefits of bill credits without paying a subscription fee or having to install panels at their residence.
This program is available to customers who are income-qualified through a Community Action Agency. Once you are qualified, the agency will send us your referral and we will contact you to start the enrollment process by scheduling a free Home Energy Check-up worth more than $250.
- There's NO cost to participate.
- You'll earn $0.01/kWh of energy your panels produce. That credit will apply to your bill every month.
- You do not have to live near the Community Solar farms to participate and you're not responsible for any maintenance on the solar panels.
- Even if you rent, you can participate.
- If you move or relocate within our service territory, you can have your Community Solar Select subscription transferred to your new account.
To learn more, read our Community Solar Select Program Flyer or contact your local Community Action Agency.
White Cross assistance is offered to customers who have electrical medical equipment in their home. During a major storm or threat of a storm, customers are proactively called so they can make plans to sustain their equipment should an outage occur.
For more information, give us a call at 800-251-7234.
If your health or the health of a household member would be endangered by the disconnection of electric and/or gas service during the winter, a medical certificate may help. This program is available only from December 1 – March 31.
To apply for a medical certificate, give us a call at 800-251-7234.
Save Energy & Money
Dominion Energy offers many low-cost and no-cost ways to save money and reduce your energy usage every day.
Home Energy Check-Up
Get a FREE home energy check-up and you'll be automatically entered for a chance to win a $100 Amazon Gift Card.