Preparing for a Hurricane


If you live in an area that may be impacted by a hurricane or severe storm, the key to remaining safe is proper planning. Refer to the following information to help you get ready for a potential storm.

Hurricane preparedness

  • Update the phone number on your Dominion Energy account. Login into Manage Account or call 866-366-4357 to change your phone number. In the event of an outage, this will help you report your outage.
  • Enroll in Dominion Energy’s text-alert program to stay informed. Bookmark our outage map to help you track outages in your area.
  • Review evacuation zones. The Virginia Department of Emergency Management has an evacuation zone look up tool to assist you in preparing for hurricanes.
  • Monitor official weather bulletins, such as the National Hurricane Center, to stay up to date on weather conditions.
  • If a family member uses medical equipment, review emergency plans to relocate if necessary.
  • If you own a generator, familiarize yourself with connecting and operating it before a storm arrives.
  • Make sure your cars have a full tank of gas and remember to fill extra gas cans for generators.
  • Tie down loose items outside or properly store them to prevent extra damage.

Disaster kit items

The National Weather Service recommends creating a basic disaster kit. Store the items in airtight plastic bags and put the entire kit in easy-to-carry containers (plastic bins, duffel bag). A basic kit could include the following items:

  • Water: one gallon per person per day (at least a 3 day supply)
  • Non-perishable food: canned meats and vegetables, protein or fruit bars, dry cereal, food for infants.
  • Battery-powered radio
  • Flash light
  • First Aid kit
  • Extra batteries
  • Manual can opener
  • Local maps
  • Cell phone chargers and extra battery packs

Personal emergency items

Along with the essential items, remember to pack your disaster kit for your individual needs.

  • Prescription and non-prescription medications.
  • Infant food, bottles, wipes, diapers, etc.
  • Food and water for your pet
  • Cash
  • Important family documents (insurance policies, IDs, bank records)
  • Blankets for each person
  • Change of clothes
  • Matches in water-proof container
  • Down time activities (books, games, puzzles).

If you have lost power

During a storm, if you have lost power, always report your outage. We don’t know your power is out unless you tell us. Along with reporting your outage:

  • Turn off major appliances such as air conditioners, water heaters and stoves.
  • Unplug TVs, stereos, microwaves and computers to prevent damage during possible overloads.
  • Leave a lamp or light on so you’ll know when power is restored.

Stay away from any downed lines. Always assume the lines are energized and make sure to report them by calling 866-366-4357. Refer to our Outage FAQs for answers to other common questions.