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In order to serve you better, please select your Dominion Energy location services.

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Signs of a Gas Leak

gas meters

What is Natural Gas?

Natural gas is non-toxic, colorless, odorless and lighter than air. An odor is added to help you detect a potential gas leak. Signs include:

  • A rotten egg odor.
  • Discolored or dead vegetation over or near the pipeline.
  • A hissing, whistling, or roaring sound near a gas appliance or pipeline.
  • Dirt or debris blowing into the air; persistent bubbles in water-covered areas.
  • Flames (if a leak has ignited).
woman holding her nose in disgust of an invisible odor

If a Leak Occurs:

  • Leave the area immediately.
  • Warn others to stay away.
  • From a safe place, call 911 and Dominion Energy West Virginia at 800-934-3187. Reporting a gas leak can't be done online.
View the News Release

What Not To Do if You Suspect a Gas Leak:

  • Do not try to turn natural gas valves on or off.
  • Do not smoke, use a lighter or strike a match.
  • Do not use any electric switch, telephone or cell phone, garage door opener or flashlight as they can cause sparks and ignite gas.
  • Do not start or stop nearby vehicles, machinery, or things that may spark.

Dig Safely

If you are planning to dig on your property, follow these important steps:

  1. Call before you dig. State laws require that before digging, you call WV811 by dialing 811 or by visiting to have your lines located at least 3 full working days before you begin any excavation work.
  2. Wait. At no cost to you, technicians will mark the location of the utility lines on your property. Once all lines are marked, you can then safely begin your digging project.
  3. Respect and pay attention to the markings for your safety.

Dig with care. If you accidentally hit the pipeline, no matter how minor it may seem, leave the area immediately and call Dominion Energy from a safe place at 800-934-3187 and 911.

Safety and Preparedness

one lady helping another lady
Getting Through COVID-19 Together

How we're supporting our customers, employees and communities

From flexible payment options to charitable donations and employee programs, see how we're providing support to our customers, employees, and communities during the COVID-19 pandemic.

Covid-19 Response
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Edison Electric Institute Recognizes Dominion Energy with Emergency Response Award

The Edison Electric Institute (EEI) this week announced Dominion Energy as a recipient of their Emergency Response Award.

EEI Emergency Response Award
Call Before You Dig
Four Reasons To Call 811 Before You Dig

Have your utility lines marked before starting outdoor projects that involve digging.

Four Reasons To Call 811 Before You Dig

Four Reasons To Call 811 Before You Dig
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Small Business Provides Hand Sanitizer & Disinfectant for Employees

Cherryville Distributing Company selected as part of diverse supplier initiative

Cherryville Distributing Co. in North Carolina produced a massive amount of hand sanitizer at the onset of the pandemic used across Dominion Energy’s footprint.

Small Business Provides Hand Sanitizer
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Weathering the Polar Cold

Conserving energy during extreme cold

With the return of extreme cold weather, Dominion Energy is asking its customers to take measures to conserve gas.

Weathering the Polar Cold
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