Payment Assistance
You may qualify for a Payment Arrangement. Give us a call at 800-688-4673 as soon as possible so we can help you with payment plans or other payment assistance options.
Government Programs
2-1-1 West Virginia
If you're past due on your energy bill or facing disconnection of your gas service, call 2-1-1. Trained professionals are available 24/7 and can refer you to resources for basic human needs, child care, elder care, housing assistance and more.
Dollar Energy Fund
Dollar Energy Fund is a 501 (c) 3 organization with the mission to improve the quality of life for households experiencing hardships by providing utility assistance and other services that lead to self-sufficiency.
Learn more about the Dollar Energy Fund.
LIHEAP
The Low Income Home Energy Assistance Program (LIHEAP) helps keep families safe and healthy through initiatives that assist families with energy costs.
Learn more about LIHEAP.
LIEAP
The Low Income Energy Assistance Program (LIEAP) assists eligible households with the cost of home heating through direct cash payments or payments to utility companies on their behalf.
20% Utility Discount Program
This program assists certain eligible participants in receiving a 20% discount from their electric and/or gas company.
Weatherization Assistance
The West Virginia Office of Economic Opportunity (OEO) manages the state's weatherization assistance program to help reduce energy costs with improvements like insulation, using funds from the U.S. Department of Energy, LIHEAP and utility partnerships.
OEO contracts with community agencies that employ trained weatherization crews to install insulation, reduce air infiltration, and perform heating and cooling tune-ups and modifications. When appropriate, they also replace heating units for energy efficiency and safety. Education is also provided on use and maintenance.
Other Funds
The Dominion Energy Foundation contributes to a variety of fuel funds managed by social service charities or state agencies: EnergyShare in Virginia, Operation Fuel in Connecticut, Rhode Island Good Neighbor Energy Fund, North Shore Community Action Programs, Inc. in Massachusetts, and the Keep Wisconsin Warm/Cool Fund are a few examples.
Payment Arrangements
For customers in West Virginia, call us at 800-688-4673 (7 a.m. - 7 p.m., Monday - Friday) as soon as you receive a delinquent notice. The sooner you call, the better. We can discuss a variety of special extended payment plans and other payment assistance options. Here are some examples:
Budget Plus Plan
This plan helps customers pay off past due balances by spreading the past due amount over 12 months. Customers must also pay their monthly budget amount.
Current Plus
Customers pay their current charges and make one of up to six equal payments of the past-due amount each month.
