Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Select my State

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streetlights illuminating a road

If You See It, Report It

Before reporting a streetlight outage, take note of a couple of things that will help us repair the right light!

  • Jot down the pole number.
  • Note the nearest street address.

The pole numbers are located directly on the pole and come in two formats:

  • one letter, four numbers, two letters, two numbers (for example, B1831 RL22), or
  • two letters, two numbers (for example, ND66).

To report, call 866-366-4357 or use the form below.

Contact us directly if it's a public streetlight, or if you pay Dominion Energy to maintain the watch light on your property. For a neighborhood light on private property, ask your Homeowners Association to contact us.

Color-Coded Pole Wrap

For repairs that can't be made by changing a bulb, we will post a color-coded wrap on the pole indicating the status of repair.

overhead repair label

Blue

There is an overhead problem and repairs may take 2–3 weeks.

underground repair required label

Green

There is an underground problem and repairs may take 2–3 weeks. If extensive damage is found, a yellow wrap may replace the green wrap on the pole.

underground cable damaged label

Yellow

There is extensive damage to the underground cable. Special equipment and permits may be required for us to make a fix. Typical repair time is 45+ days.

Report an Outdoor Lighting Concern

Use this form to report one or more lights that are out or not operating correctly.

Problem Description

Customer Information

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