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In order to serve you better, please select your Dominion Energy location services.

Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

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If You See It, Report It.

Before reporting, take note of a few things that will help us make the repair: 

  • Jot down the pole number.
  • Be sure to take note of the nearest address.

This will make sure we're repairing the right light! The numbers are located directly on the pole and come in two formats: 

  • one letter, four numbers, two letters, two numbers (for example, B1831 RL22), or
  • two letters, two numbers (for example, ND66).

Call 866-366-4357 or use the below form to report.

Contact us directly if it's a public streetlight, or if you pay Dominion Energy to maintain the watch light on your property. For a neighborhood light on private property, ask your Homeowners Association to contact us.

For repairs that can't be made by changing a bulb, we will post a color-coded wrap on the pole indicating the status of repair.  

Blue

There is an overhead problem and repairs may take 2–3 weeks. 

Green

There is an underground problem and repairs may take 2–3 weeks. If extensive damage is found, a yellow wrap may replace the green wrap on the pole. 

Yellow

There is extensive damage to the underground cable. Special equipment and permits may be required for us to make a fix. Typical repair time is 45+ days.

Report an Outdoor Lighting Concern

Use this form to report one or more lights that are out or not operating correctly.

Problem Description

Customer Information

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