A single use account is a MasterCard account provided by Dominion Energy’s bank
to make a payment for an invoice or a group of invoices. The account
number is valid for that payment only. Dominion Energy sends the supplier the
account number after an invoice has been approved for payment. The
supplier submits the MasterCard account number in the same way as other
MasterCard transactions to receive funds.
How is a Single Use Account different from a Purchasing Card (P-card)?
Although both of these are MasterCard accounts, P-Cards are assigned to
individual Dominion Energy cardholders and used on an ongoing basis for a
variety of transactions. Departmental cardholders reconcile their P-Card
transactions, and Dominion Energy Accounts Payable does not process invoices
for payment. Single Use Accounts are managed by Accounts Payable as a
payment method only. They are used to pay approved invoices, whether
tied to a purchase order or not. When a single use account is used for
payment, the account is only valid for that specific payment, and once
paid, is no longer available to be charged.
How does Dominion Energy determine which supplies are suitable for the Single Use Account?
Good candidates for this payment method include suppliers that currently
accept MasterCard (a requirement), suppliers that currently receive
payments at least a few times per month, suppliers with average payments
under $20,000, suppliers that do not currently offer early payment
discounts, and suppliers with some electronic capability (email,
spreadsheets). In addition, Dominion Energy is currently focusing on suppliers
that can be converted from receiving checks and non-foreign suppliers.
What are the advantages to accepting single use accounts as a payment method?
Faster payments and eliminating paper checks are the main
advantages. Suppliers who participate with Dominion Energy will receive electronic
payment notification as soon as invoices have been approved for payment whereas
suppliers with other payment methods receive payments at the end of the payment
term (usually 30 days from Dominion Energy’s receipt of the invoice or other
How can a supplier participate in the single use account?
If a supplier currently accepts MasterCard payments, simply
complete the Supplier Enrollment Form and return to Dominion Energy. If you prefer,
you may contact Dominion Energy Accounts Payable at 804-771-6200 and ask to speak to
the Single Use Account Program Administrator. If a supplier does not currently
accept MasterCard, but would like to, they can speak with their bank or contact
J P Morgan Chase Paymentech.
Is there a maximum payment amount that can be made on the single use account?
Currently, Dominion Energy has established $1,000,000 as the maximum payment amount. The maximum amount that may be charged by the supplier also depends on the supplier’s setup with their bank. Participating suppliers with large payment amounts should review their limits with their bank.
How do I get the Card Account Information to charge?
Dominion Energy will send a secured email with the card information each time a payment is ready to be processed. A secured email is different than a normal email in several ways:
Your email inbox will receive an e-mail from Dominion Energy’s SWD Postmaster. This email will simply advise you that you have a secured e-mail ready to view and provide you with a link to a secured site.
You will be prompted to enter a password to open the email with the payment information.
Only the intended recipient can view the email. This recipient is maintained in Dominion Energy’s system, and suppliers should notify the Dominion Energy Accounts Payable Hotline at 804-771-6200 or by email at AP_Invoices_Hotline@dominionenergy.com if email address changes are necessary.
The email with the payment information remains on the secured site. It does not transfer into your email inbox. It will be deleted within 48 hours after you read it. It will be deleted in 14 days if you have not read it.
I received an email with the account information, but the payment was declined. What do I do?
Review your troubleshooting guide (at the end of your supplier guide) for possible causes and solutions. Possible causes include submitting transactions against deactivated accounts (wrong account number, account already charged), exceeding the Point of Sale (POS) device credit limits, and not submitting the transaction within the time period provided in the email. Contact the Dominion Energy Accounts Payable Hotline at 804-771-6200 or by email at AP_Invoices_Hotline@dominionenergy.com.
My business requires that I use the CVV (3 digits on back of card) to process a credit card transaction. How do I get it?
For security reasons, Dominion Energy does not pass a Card Verification Value
(CVV or CV2) in the payment notification email. Suppliers requiring
this information should refer to your supplier guide for instructions.
My business requires that I use the credit card billing address. How do I get it?
Refer to your supplier guide for this information.
I have not received payment as expected. Who should I
First, check your email inbox again for an email from SWD Postmaster, and make sure the email is not in your junk mailbox. Contact the Dominion Energy Accounts Payable Hotline at 804-771-6200 or by email at AP_Invoices_Hotline@dominionenergy.com to determine the status of an invoice. The Hotline will refer you to the Single Use Account administrator if necessary.
How do I access Payment Notification emails
You will receive an email from Dominion Energy’s Secure Web Delivery (SWD) postmaster. It will tell you that you have a secured email ready, and will contain a link to view the email. When you click on the link, you will be prompted for a password. Once you enter the correct password, the payment notification email will open. Only the designated recipient can open the email. The designated recipient is established between the supplier and Dominion Energy during enrollment and should be kept up to date as needed (personnel changes, etc.).
I lost my email or am not sure I received an email. What do I do?
First, check your email inbox again for an email from SWD Postmaster, and make sure the email is not in your “junk mail” box. Also check your “deleted” box to see if you accidentally deleted the email. If you are
sure you received an email but cannot locate it, contact the Dominion Energy Accounts Payable Hotline at 804-771-6200 or by email at AP_Invoices_Hotline@dominionenergy.com for further assistance.
I did not submit the transaction within the allotted time
Either attempt to process the transaction or contact the Dominion Energy Accounts Payable Hotline at 804-771-6200 or by email at AP_Invoices_Hotline@dominionenergy.com to see if the activation period has been extended. If so, you can submit the transaction. If not, Dominion Energy will have a new account sent to you.
I cannot open my email. Who do I contact?
For security purposes, the email is encrypted and will require a
password to open it. You will set this password the first time you
receive an email and should use the same password each time. Keep your
password in a secure place for future reference. Only the recipient of
the SWD Postmaster email will be able to access the payment notification
When I try to open the secured email, I get a message "Invalid Message ID." What does that mean?
It means the secured email has been deleted. Secured emails are deleted from the secured site either 48 hours after being opened or 14 days after being sent (if never opened). Contact the Dominion Energy Accounts Payable Hotline at 804-771-6200 or by email at AP_Invoices_Hotline@dominionenergy.com.
Will I be charged a fee to process transactions?
Interchange fees are standard in the credit card industry. They are
established between merchants (you) and their acquirers (your financial
institution). Dominion Energy has no influence over these fees and cannot
provide guidance in how your fees are established. If you are concerned
about fees, you should discuss them with your financial institution
prior to enrolling in the program. Dominion Energy does not reimburse for any
fees incurred as a result of accepting credit card transactions.