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Restoration Process

Learn about the steps we take to restore power

In the wake of a major storm or hurricane, priorities include assessing damage to our system and addressing any public safety issues.

How We Restore Power

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Plan & Prepare

Common Power Outage Questions

Preparing for Power Outages

How Power Poles Work

Overview of Electric Power Poles

Steps in the Restoration Process

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Step 1.

  • Assess and repair damage to our larger transmission towers, power lines, and substations.

Step 2.

  • Clear obstructions and repair primary distribution poles and power lines.

Step 3.

  • Inspect and repair secondary service drops in residential neighborhoods.

We Need Your Help Too

If you have any storm damage from the weatherhead down to your meter base (see illustration), an electrician must repair it before we can reconnect your power.

Dominion Energy can only repair electric service up to the point of connection to your home. Having any required repairs completed before our crews arrive can save time in restoring your power.

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