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Safety Tips During an Outage

  • Do not connect a portable generator to a home's electrical system. Always use caution when operating a portable generator and be sure it is properly grounded before use. Improper use can injure electrical utility workers as a result of “feedback” to the electrical distribution systems. Connect equipment directly to the outlets on the generator. Only use approved and properly sized power cords.
  • Operate generators outside, away from flammable objects and do not run in unvented spaces without windows or cross-ventilation. Odorless and colorless carbon monoxide gas from gas-fueled heaters and generators can build up; resulting in injury or death.
  • Turn off on disconnect any appliances, equipment or electronics you were using when the power went out. When the power comes back on, surges or spikes can damage equipment.
  • Do not touch downed or sparking power lines and keep everyone away. Report downed power lines by calling 888-333-4465.

Your Outage Checklist

Download and Print Checklist

Downed / Sparking Lines

Gas Leaks

Report Power Outage

Report Street Lights and Outdoor Lights Outage

Dominion Energy SC Customer Service

When the Power Comes Back On

Check the temperature of your food. Throw away any food that has been exposed to temperatures above 40° F (4° C) for 2 hours or more, or any food with an unusual odor, color or texture.

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White Cross Program

If someone in your home relies on electric-powered, life-sustaining equipment, sign up for the White Cross Program. Before a planned outage or major storm that could affect service, Dominion Energy attempts to notify White Cross customers so that they can make arrangements to sustain their equipment should an outage occur.

Call to sign up for White Cross: 800-922-8802
Monday-Friday 8 AM - 5 PM

Frequently Asked Questions

In some cases, we do; but with more information reported by customers about outages, Dominion Energy can better understand the nature of the outages and dispatch for repair more efficiently. Reporting outages is always encouraged.

You can make it easier to locate your account during a storm by updating the phone numbers listed on the account before the storm. Update your account information online or contact a customer service representative 800-251-7234.

Restoration times are based on a number of factors, including the nature and number of outage incidents. The first steps in restoring power involve assessing damage and protecting the safety of emergency workers, repair crews and the public. Priority is given to clearing downed power lines and getting power to health and safety facilities. Learn more about Dominion Energy's power restoration process, or if you have already reported an outage, check the status and get an estimated restoration time.

Sometimes a crew will drive through an area to assess damages, and to determine if the work requires more crew members or additional equipment. Sometimes, tree crews are needed to remove fallen branches before repairs can begin.

Often the issues impacting service are not within sight of your home or business. learn more about Dominion Energy's power restoration process.

If you have already checked your breakers, please report your power outage. Neighborhoods are often fed by different devices or have houses on different lines. Reporting your power out will help identify the exact source and help resolve the issue more efficiently.

Lights may flicker for many reasons, including:

  • Tree branches fall on a power line
  • Lightning strikes
  • Vehicle accident involving power line
  • Damage to electrical equipment


Many gas appliances will continue working, even during power outages. Know ahead of time which of yours will work when the power is out.

Most gas fireplaces, water heaters and ranges will operate when the electricity goes out because they don't require electricity. Some models of gas fireplaces can be turned off by hand.

The top burners on your range will also work, but range tops with electronic ignitions will need to be lit by match. Consult your owner's manual for instructions.

Never use your gas oven, range or outdoor barbecue to heat your home. They weren't designed for that purpose. Using them as a source of heat can cause dangerous levels of carbon monoxide to build up in your home.

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