In order to serve you better, please select your Dominion Energy location services.
In order to serve you better, please select your Dominion Energy location services.
Power outages can happen in an instant. Below are some helpful resources and tips to help keep you and your family safe.
Downed / Sparking Lines
888-333-4465
Gas Leaks
800-815-0083
Report Power Outage
888-333-4465
Report Street Lights and Outdoor Lights Outage
800-251-7234
Dominion Energy SC Customer Service
800-251-7234
Check the temperature of your food. Throw away any food that has been exposed to temperatures above 40° F (4° C) for 2 hours or more, or any food with an unusual odor, color or texture.
If someone in your home relies on electric-powered, life-sustaining equipment, sign up for the White Cross Program. Before a planned outage or major storm that could affect service, Dominion Energy attempts to notify White Cross customers so that they can make arrangements to sustain their equipment should an outage occur.
Call to sign up for White Cross: 800-922-8802
Monday-Friday 8 AM - 5 PM
In some cases, we do; but with more information reported by customers about outages, Dominion Energy can better understand the nature of the outages and dispatch for repair more efficiently. Reporting outages is always encouraged.
You can make it easier to locate your account during a storm by updating the phone numbers listed on the account before the storm. Update your account information online or contact a customer service representative 800-251-7234.
Restoration times are based on a number of factors, including the nature and number of outage incidents. The first steps in restoring power involve assessing damage and protecting the safety of emergency workers, repair crews and the public. Priority is given to clearing downed power lines and getting power to health and safety facilities. Learn more about Dominion Energy's power restoration process, or if you have already reported an outage, check the status and get an estimated restoration time.
Sometimes a crew will drive through an area to assess damages, and to determine if the work requires more crew members or additional equipment. Sometimes, tree crews are needed to remove fallen branches before repairs can begin.
Often the issues impacting service are not within sight of your home or business. learn more about Dominion Energy's power restoration process.
If you have already checked your breakers, please report your power outage. Neighborhoods are often fed by different devices or have houses on different lines. Reporting your power out will help identify the exact source and help resolve the issue more efficiently.
Lights may flicker for many reasons, including:
Many gas appliances will continue working, even during power outages. Know ahead of time which of yours will work when the power is out.
Most gas fireplaces, water heaters and ranges will operate when the electricity goes out because they don't require electricity. Some models of gas fireplaces can be turned off by hand.
The top burners on your range will also work, but range tops with electronic ignitions will need to be lit by match. Consult your owner's manual for instructions.
Never use your gas oven, range or outdoor barbecue to heat your home. They weren't designed for that purpose. Using them as a source of heat can cause dangerous levels of carbon monoxide to build up in your home.
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