In order to serve you better, please select your Dominion Energy location services.
In order to serve you better, please select your Dominion Energy location services.
What you need to know to stay safe around natural gas lines.
Dominion Energy owns, operates, and maintains thousands of miles of natural gas pipeline. Whether you have questions about the meter where our line meets your house, or about how lines are maintained miles away from your home, we have answers.
Get important information below about natural gas safety and natural gas pipelines.
Resources
If you smell gas, suspect a leak or if there is an explosion or fire, call Dominion Energy right away. Use these numbers 24 hours a day, every day.
Dominion Energy North Carolina: 877-776-2427
Dominion Energy South Carolina: 800-815-0083
Dominion Energy Utah/Wyoming/Idaho: 800-767-1689
To ensure the safe and efficient operation of natural gas equipment, please protect meters and vents:
An EFV is a safety device that is designed to shut off or significantly reduce the flow of natural gas if a service line sustains damage (typically by excavation performed too close to the line) that results in a sudden and significant leak or pressure drop.
An EFV isn't required for the normal, safe operation of a service line. However, a customer may request the installation of an EFV on a qualifying existing service line should they wish to have one. Customers requesting installation of an EFV will be billed for the actual costs associated with installation.
Dominion Energy reserves the right not to install an EFV under conditions specified under federal pipeline safety regulations. Dominion Energy has been routinely installing these devices as part of the ongoing Pipeline Infrastructure Replacement Program in Ohio and the Pipeline Replacement and Expansion Program in West Virginia.
Benefits of an EFV
If you have questions, or to request installation of an Excess Flow Valve, please Contact Us. During the call, we will determine whether the service line is eligible and, if appropriate, schedule an appointment for inspection and possible installation.
View the Federal Register notice detailing the ruling by the Pipeline and Hazardous Materials Safety Administration.
Cross Bores
Cross Boring occurs when a utility unintentionally intersects or damages another utility's underground facilities.
For additional information, please refer to the Cross Bore Frequently Asked Questions (FAQ)
Natural gas is non-toxic, colorless, odorless and lighter than air. Signs of a leak may include:
If you suspect a natural gas leak:
If you are planning to dig on your property, follow these important steps:
Dominion Energy's natural gas lines run through both urban and rural areas, as well as on both public and private lands. In order to provide natural gas service to our customers, Dominion Energy acquires "rights of way" or "easements" which allow pipelines and related facilities to be located on these properties, and for us to access to the land for maintenance purposes.
These rights of way are usually documented by a written agreement and recorded in the county in which the land is located. Rights of way are kept clear of obstructions to enable Dominion Energy to safely operate, patrol, inspect, maintain or repair its pipelines and related facilities. A change in property ownership does not alter or extinguish Dominion Energy's rights.
If you are a landowner, contractor, or other third party operating near natural gas pipelines, please make yourself aware of relevant guidelines and safety measures.
Not sure whether your property is subject to an easement or right of way agreement? Searching for this information, particularly regarding agreements that date back more than 70 years, may require extensive research. Consider hiring a title attorney or title company to locate existing encumbrances on your land.
You’ll know there is a natural gas pipeline on a property by the presence of line markers, which indicate the approximate location of underground natural gas pipelines.
If a pipeline is located on or near your property:
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