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Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Select my State

Progress in Our Communities

These podcasts will take you behind the scenes.

Also In This Series:

Why Underground?
featuring Alan Bradshaw and Karen Kinslow
Commitment to Safety
featuring Steve Eisenrauch and Mike Powers
How Does SUP Benefit Me?
featuring Joe Woomer and Heather Montville
SUP Technology: Making a Difference for Our Customers
featuring Sharon Merchant and Kim Daley
Dissecting the Data: Using SUP Data to Foster Customer Satisfaction
featuring Charlene Whitfield, Les Carter and Marvin Fallen
SUP & the Supply Chain: How We Keep Safety and Customers First
featuring Wendy Wellener and Heather Montville
The Many Phases of SUP Projects from The Frontlines
featuring Amanda Ramkvist and Andrew Clark
Get to Know Robbie Wright
featuring Robbie Wright, Vice President of Grid and Technical Solutions
Candid Conversations: How the SUP Team Solves Customer Issues
featuring Brian Horsley, SUP Project Manager; Kristy Edwards, SUP Marketing and Communications Coordinator; Jordan Murphy, Team Fishel Construction Supervisor/Foreman

Identifying the Most Outage-Prone Lines

Using a data-driven process, we continually analyze the performance of tap lines over a 10-year period. Those most prone to outages will be considered for placement underground. Tap lines, the overhead wires that go into neighborhoods, typically sustain the most damage during storms and require the highest number of repairs.

As areas and neighborhoods are identified, a project team will begin a comprehensive outreach process to work cooperatively with property owners and neighborhood groups on a plan for undergrounding portions of the lines. Dominion Energy will work very closely with property owners to obtain the rights necessary to perform the work.


Check the Status of a Project

To check or track the status of your project, enter any of the following project criteria: address, Work Request Number, or use the interactive map feature.

Check Status

Benefits & Challenges

Moving the most frequently damaged power lines underground will benefit customers by making outages in those areas shorter and less frequent.

When crews don’t have to make as many repairs after a storm, it takes much less time to restore power to all customers.

Faster power restoration means that life returns to normal more quickly. This decreases the economic impact on homes and businesses across the area.

However, moving lines underground is not a cure-all for power outages. Most underground electric service connects to overhead lines. These lines are exposed to weather, trees, animals and vehicle accidents. Because of this, major storms could still affect large numbers of customers.

While outages may still occur, undergrounding the most frequently damaged power lines will increase the overall reliability of our distribution system.

Frequently Asked Questions View Authorized Contractors (pdf)

Customer Testimonials

smiling female employee in protective gear

We Want to Hear from You

Have we recently completed a Strategic Underground project in your area? Please provide your feedback.

Take this Brief Survey

Now that your property has newly installed underground facilities, remember to call 811 before any digging project and dig with care. For additional information and for any customer service needs, call 866-366-4357.


"Everyone involved with the project did a great job, professional, tidy, friendly."

— Judy, Chesapeake, VA


"It was very important to us that you had someone accessible to answer all our questions as we moved along. Good work."

— Kay, Woodbridge, VA


"I want to commend the contractor who was my contact throughout, excellent skills, excellent professionalism, and helpful throughout. Any questions or concerns were immediately addressed & resolved—professional services and crew who worked on [my road] were the BEST!"

— Carol, Richmond, VA

Reference Materials

Download our brochure in a language you can understand.

Contact Us

If you have questions or comments about the Strategic Underground Program or a specific project, please contact us by sending an email to or by completing the form below. A program representative will follow up with you within two business days.

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