Check the Status of a Project
To check or track the status of your project, enter any of the following project criteria: address, Work Request Number, or use the interactive map feature.
In order to serve you better, please select your Dominion Energy location services.
In order to serve you better, please select your Dominion Energy location services.
This Virginia and North Carolina initiative aims to shorten power restoration times following major storms.
We do this by finding the most outage-prone overhead power lines and moving them underground for protection.
These podcasts will take you behind the scenes.
Also In This Series: |
Why Underground? featuring Alan Bradshaw and Karen Kinslow |
Commitment to Safety featuring Steve Eisenrauch and Mike Powers |
How Does SUP Benefit Me? featuring Joe Woomer and Heather Montville |
SUP Technology: Making a Difference for Our Customers featuring Sharon Merchant and Kim Daley |
Dissecting the Data: Using SUP Data to Foster Customer Satisfaction featuring Charlene Whitfield, Les Carter and Marvin Fallen |
SUP & the Supply Chain: How We Keep Safety and Customers First featuring Wendy Wellener and Heather Montville |
The Many Phases of SUP Projects from The Frontlines featuring Amanda Ramkvist and Andrew Clark |
Get to Know Robbie Wright featuring Robbie Wright, Vice President of Grid and Technical Solutions |
Candid Conversations: How the SUP Team Solves Customer Issues featuring Brian Horsley, SUP Project Manager; Kristy Edwards, SUP Marketing and Communications Coordinator; Jordan Murphy, Team Fishel Construction Supervisor/Foreman |
Using a data-driven process, we continually analyze the performance of tap lines over a 10-year period. Those most prone to outages will be considered for placement underground. Tap lines, the overhead wires that go into neighborhoods, typically sustain the most damage during storms and require the highest number of repairs.
As areas and neighborhoods are identified, a project team will begin a comprehensive outreach process to work cooperatively with property owners and neighborhood groups on a plan for undergrounding portions of the lines. Dominion Energy will work very closely with property owners to obtain the rights necessary to perform the work.
Check the Status of a Project
To check or track the status of your project, enter any of the following project criteria: address, Work Request Number, or use the interactive map feature.
Moving the most frequently damaged power lines underground will benefit customers by making outages in those areas shorter and less frequent.
When crews don’t have to make as many repairs after a storm, it takes much less time to restore power to all customers.
Faster power restoration means that life returns to normal more quickly. This decreases the economic impact on homes and businesses across the area.
However, moving lines underground is not a cure-all for power outages. Most underground electric service connects to overhead lines. These lines are exposed to weather, trees, animals and vehicle accidents. Because of this, major storms could still affect large numbers of customers.
While outages may still occur, undergrounding the most frequently damaged power lines will increase the overall reliability of our distribution system.
We Want to Hear from You
Have we recently completed a Strategic Underground project in your area? Please provide your feedback.
Now that your property has newly installed underground facilities, remember to call 811 before any digging project and dig with care. For additional information and for any customer service needs, call 866-366-4357.
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