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In order to serve you better, please select your Dominion Energy location services.

Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

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Dominion Energy Virginia’s Strategic Underground Program is a system-wide initiative to shorten restoration times following major storms by placing certain outage-prone overhead electrical distribution lines and equipment underground. We work a list of authorized, independent contractors to complete Strategic Underground projects. 

Informational Brochures

View an Existing Work Request

Customer testimonials and case studies

Great job – we loved when the first storm came through and we maintained power.

Colby, Glen Allen

 

Dominion and the subcontractors were very professional and gave the ultimate customer service. Wish other companies would take some lessons on great customer service from Dominion.

Susan, Richmond

 

Thank you for putting our lines underground. We have had several storms lately, but have not lost power.

W. F., Glen Allen

 

The underground project went well. The guys were polite. It was cold outside – they really worked hard.

Lynne, Charlottesville

Always available and we were always informed. Everything went as stated. Thank you!

John, Newport News

 

All workers were very professional and courteous throughout the process. When workers were here they were polite & patient when answering my questions.

Robin, Virginia Beach

Identifying outage prone lines

Using a data-driven process, we continually analyze the performance of tap lines over a 10-year period.  Those most prone to outages will be considered for placement to underground. Tap lines, the overhead wires that go into neighborhoods, typically sustain the most damage during storms and require the highest number of repairs.

As areas and neighborhoods are identified, a project team will begin a comprehensive outreach process to work cooperatively with property owners and neighborhood groups on a plan for undergrounding portions of the lines.  Dominion Energy will work very closely with property owners to obtain the rights necessary to perform the work. 

Benefits and challenges

  • Undergrounding the overhead tap lines that historically see the most damage during major storms will benefit customers by reducing the frequency and duration of outages in the most damage-prone neighborhoods.
  • When crews don’t have to make as many repairs after a storm, the time it takes to restore power to all customers is significantly reduced.
  • A faster restoration after a storm means that life returns to normal more quickly for homes and businesses across the area, decreasing the economic impact that major storms can have.
  • However, undergrounding is not a cure-all for power outages.  During a major storm, large numbers of customers could still be affected because most underground electric service connects to overhead lines and equipment that are exposed to weather, trees, animals and vehicle accidents.
  • While outages may still occur, undergrounding the most outage-prone parts of the distribution system will increase reliability overall.

We Want to Hear from You

Take the Survey

Thank you for your patience and support as we worked to complete the Strategic Underground project in your area. We appreciate your feedback and time in completing the survey.

Now that your property has newly installed underground facilities, remember to call 8-1-1 before any digging project and dig with care.

Check out our program page and our frequently asked questions for additional information and for any customer service needs, call 866-366-4357.

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