According to the 2020 FCC Broadband Consumer Guide, broadband, or high-speed internet access, allows users to access the internet and internet-related services at significantly higher speeds than those available through "dial-up" services. Broadband speeds vary significantly depending on the technology and level of service ordered. Broadband services for residential consumers typically provide faster downstream speeds (from the Internet to your computer) than upstream speeds (from your computer to the Internet).

Dominion Energy will be installing fiber optic communications cable in many areas of our service territory as part of our efforts to transform Virginia's energy grid into a more reliable and resilient system. As part of that work, we are also providing middle-mile broadband service in rural areas of the state that do not have broadband service today. It is often too expensive for traditional Internet Service Providers (ISPs) to install fiber across the long distances that often exist between the largest data connections and homes and businesses. We can fill that void by using Dominion Energy's telecommunications network to bridge the gap by making our broadband capacity available to non-governmental ISPs in unserved communities.

No. Dominion Energy is not an Internet Service Provider. We are installing fiber in rural areas as we continue to transform Virginia’s energy grid and improve system reliability and grid security. By utilizing fiber capacity for both our operational needs and for broadband access, Dominion Energy can help reduce broadband deployment costs for ISPs to reach “unserved” homes and businesses. Note, under this initiative, “unserved by broadband” means a designated area in which less than 10 percent are capable of receiving high-speed broadband service greater than 25 MBps download speed and 3 MBps upload speed.

It's cost effective for Internet Service Providers to install fiber for broadband in areas that are populated. But in certain rural areas the middle-mile connecting communities it is often too costly to install if used solely for broadband service. Dominion Energy may be able to install the middle-mile and therefore shorten the last mile for ISPs to provide less-populated communities with broadband internet. To hear what the late Tom Farrell, former Dominion Energy CEO had to say about broadband and the middle-mile, watch this video: https://youtu.be/8mHybUwissA.

Dominion Energy's broadband program is subject to approval by the Virginia State Cooperation Commission (also known as the SCC). If approved, expenses will be socialized through a rate adjustment clause (also known as a Rider).

We are partnering with ISPs to determine areas needed for broadband expansion. Dominion Energy is offering to serve as the middle-mile provider for fiber. When eligible areas and neighborhoods are identified, the Rural Broadband project team will begin a comprehensive outreach process to work cooperatively with localities and property owners. Ultimately, we will add fiber optic cable to existing poles with our electric distribution lines.

Because the middle-mile program is planned throughout our rural service area, both Dominion Energy and our contractors will be involved in project management, design, right of way, easements, communications, and installation/removal of equipment. Refer to the projects section of this webpage for authorized contractors working on each project location.

The time required will vary among projects. Property owners will be notified in advance of a scheduled project.

Dominion Energy is not an Internet Service Provider; however these projects help local ISPs offer broadband service to additional homes and business that do not currently have broadband options. Please refer to the projects section of this webpage for more details on internet service expansion by ISPs.

For most of the Dominion Energy’s middle-mile fiber projects under this initiative, the only additional equipment will be the addition of a single new communications cable, attached to poles without interfering with power lines or other communications infrastructure. Occasionally, a coil bracket with extra fiber may be attached to a pole for future repair efficiency.

Some of our telecommunications partners also own poles that other utilities, including Dominion Energy, may attach to. When an additional fiber optic cable is added the existing poles may not be adequate. Whenever an existing pole is not adequate to install a new fiber optic cable, the project team will work with landowners and coordinate replacement with a new pole that meets today’s standards.

In most instances, there will be minimal work required for fiber optic cable installation. Example of a typical fiber optic cable installation on overhead distribution power line. Along with safety, respecting property is a top priority for Dominion Energy and our contractors. We notify property owners prior to installation to minimize impact and inconvenience.

Dominion Energy will maintain the electrical service to existing power lines. In the event a brief outage is needed during fiber optic cable construction, crews will work with the project team to notify customers in advance, whenever possible.

Dominion Energy does not compensate customers if a new supplementary communications easement is required. The Rural Broadband Program is voluntary. If an easement is needed, customers can signal their support to expand high-speed internet to rural locations by signing a supplementary communication easement to enable installation of the associated fiber.

If the company doesn't have existing rights and isn't able to secure the supplemental communications easement, the overall project could be delayed depending on other viable routes, if any, to build out the fiber network. Also, any changes in project scope to avoid parcels without the necessary easements (known as “workarounds”) could add significant costs to the overall project; costs that are borne by all customers. Project delays mean that residents in rural communities will continue to lack broadband service which can hinder growth and access to critical online services.

Dominion Energy employees and contractors will work cooperatively with property owners to perform the work needed to expand broadband access to their neighbors and community. Dominion Energy and its representatives will work with property owners along the distribution line where middle-mile fiber is to be installed to develop a plan, which may include a request to sign a “Supplementary Communication Rights Easement Agreement.” Dominion and/or our authorized contractors will contact owners of properties when a supplementary communication easement is needed.

This easement agreement provides legal permission to install a new communication line and/or add a pole in support of expanding broadband access. Easements enable utility companies to access public or private land for specific purposes such as constructing, maintaining, repairing, and replacing lines and equipment. The property owner still owns the land subject to the limited rights granted to the utility company. Any changes in project scope to avoid parcels without the necessary easements (known as “workarounds”) could add significant costs and delays to the project; costs that are borne by all customers.