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In order to serve you better, please select your Dominion Energy location services.
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A guide to keeping safe and secure during and after the storm
This article is about:
You've prepared for the storm and made your emergency kit – now what? We'll walk you through ways you can stay safe during and after any storm, and how Dominion Energy has your back every step of the way.
To ensure the fastest response, please let us know if you lose power. The fastest way to report or track an outage is online or on the Dominion Energy app. We encourage customers to download the Dominion Energy app from the Apple App Store or Google Play Store before inclement weather hits. You can also call us to report an outage or a downed power line.
You can also sign up for text and email alerts. We will keep you updated on current outages in your area, when to prepare for a multi-day outage, and other news relevant to the storm.
Along with reporting your outage:
Storms and high winds can cause power lines to fall. Always consider them energized and dangerous. Keep family members, neighbors and pets a minimum of 30 feet away, call us right away, and choose the option to report a downed wire.
When a storm causes power outages, we work to restore critical infrastructure first. This includes facilities critical to public health and safety such as hospitals, fire and police departments, and water treatment systems. Crews then work to return service to the largest number of residential and business customers in the shortest amount of time. Once major repairs are completed, individual homes and smaller groups of customers have service restored.
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