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Weathering the Storm

Published: 6/17/2020 16 Likes

We're here for you.

A guide to keeping safe and secure during and after the storm

Article Summary

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This article is about:

  • How to stay safe during and after the storm
  • How to report outages or downed power lines
  • What Dominion Energy is doing to restore power
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men repairing storm damage

You've prepared for the storm and made your emergency kit – now what? We'll walk you through ways you can stay safe during and after any storm, and how Dominion Energy has your back every step of the way.

Report Power Outages

To ensure the fastest response, please let us know if you lose power. The fastest way to report or track an outage is online or on the Dominion Energy app. We encourage customers to download the Dominion Energy app from the Apple App Store or Google Play Store before inclement weather hits. You can also call us to report an outage or a downed power line.

  • VA/NC customers call: 866-DOM-HELP (866-366-4357)
  • SC customers call: 888-333-4465
person holding phone with outage map open

You can also sign up for text and email alerts. We will keep you updated on current outages in your area, when to prepare for a multi-day outage, and other news relevant to the storm.

Along with reporting your outage:

  • Turn off major appliances such as air conditioners, water heaters and stoves.
  • Unplug TVs, stereos, microwaves and computers to prevent damage during possible overloads.
  • Leave a lamp or light on so you’ll know when power is restored.
Learn About the Dominion Energy App

Avoid Downed Lines

Work crew with downed power line

Storms and high winds can cause power lines to fall. Always consider them energized and dangerous. Keep family members, neighbors and pets a minimum of 30 feet away, call us right away, and choose the option to report a downed wire.

  • VA/NC customers call: 866-DOM-HELP (866-366-4357)
  • SC customers call: 888-333-4465

Restoration Process

When a storm causes power outages, we work to restore critical infrastructure first. This includes facilities critical to public health and safety such as hospitals, fire and police departments, and water treatment systems. Crews then work to return service to the largest number of residential and business customers in the shortest amount of time. Once major repairs are completed, individual homes and smaller groups of customers have service restored.

Learn about the steps we take to restore power in your state:

In Virginia
In North Carolina
In South Carolina
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