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Weathering the Storm

Published: 7/20/2022 58 Likes

This easy-to-follow guide will help keep you and your family safe in the event of severe weather

As we transition into the peak of Hurricane Season, severe weather will likely become more frequent. No matter what your forecast calls for, it is important for you to know how to prepare for a severe weather threat.

Article Summary

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This article is about:

How to stay safe and prepared for any storm
How to report outages or downed power lines
How to safely operate a portable generator
What Dominion Energy is doing to restore power

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Overcast skies with sign that says stormy weather ahead

You see a severe storm is approaching your area—now what? Let’s walk through the ways you can stay prepared for any storm, and how Dominion Energy has your back every step of the way.

Storm Preparedness

Create an emergency kit with flashlights, batteries, cleaning supplies and face coverings.
Prepare a first-aid kit with bandages, anti-bacterial wipes, over-the-counter medications, and prescription medications.
Prepare a supply of water and non-perishable food.
Remember to carry your healthcare information with you and to prepare your medical devices, especially if you are disabled or elderly.
Charge your phone and other electronic devices fully before the storm arrives.
If severe weather is expected, turn off major appliances like heat pumps and water heaters.
Download the Dominion Energy app from the Apple App Store or Google Play Store, to track restoration efforts and report outages quickly and safely.

Report Power Outages

To ensure the fastest response, please let us know if you lose power. The fastest way to report or track an outage is online or on the Dominion Energy app. We encourage customers to download the Dominion Energy app from the Apple App Store or Google Play Store before inclement weather hits. You can also call us to report an outage or a downed power line.

VA/NC customers call: 866-DOM-HELP (866-366-4357)
SC customers call: 888-333-4465

person holding phone with outage map open

Avoid Downed Lines

Storms and high winds can cause power lines to fall. Always consider them energized and dangerous. Keep family members, neighbors and pets a minimum of 30 feet away, call us right away, and choose the option to report a downed wire.

VA/NC customers call: 866-DOM-HELP (866-366-4357)
SC customers call: 888-333-4465

Generator Safety

A portable generator can be a valuable piece of equipment to own when power to your house is temporarily off after a storm. If you have a generator, be sure it is fueled, tested, and properly connected before the severe weather arrives. Follow the manufacturer’s instructions and always operate outdoors with good ventilation. Improper use of a generator could be life-threatening for customers and for line crews working to restore power. Learn more about generator safety.

Restoration Process

Working on power lines from the bucket of a bucket truck

When a storm causes power outages, we work to restore critical infrastructure first. This includes facilities critical to public health and safety such as hospitals, fire and police departments, and water treatment systems. Crews then work to return service to the largest number of residential and business customers in the shortest amount of time. Once major repairs are completed, individual homes and smaller groups of customers have service restored.

Learn about the steps we take to restore power in your state:

In Virginia

In North Carolina

In South Carolina

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