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eCommunication (electronic communication) is a free, paperless communication program. After enrolling, you will immediately begin receiving an email each time your account has a new communication ready to view. You will have access to communications sent for up to the previous 12 months.
Use Manage Your Account to enroll, view, and manage your communications from Dominion Energy with eCommunication—our convenient, paperless communication solution. To register, you'll need:
Eligibility
All residential and commercial customers are eligible.
Security of eCommunication
We use industry-standard encryption technologies when transferring customer data. When we transfer sensitive information, we redirect you to a secure server that encodes all the data before it is transmitted over the Internet.
Type of information to be sent electronically
Most communications will only be sent electronically, but there may be certain communications that will be sent electronically and also through the U.S. mail. You'll find an indication if a paper copy was sent in Manage Your Account.
Notification of a new communication
You will receive an email each time your account has a new communication. Follow the link in the email to view your communication online. If you do not receive an email advising you that a communication is ready, you are able to view your communication online even if you have not received an email reminder. If you're not receiving emails from us:
If you are still having problems, contact us.
To cancel eCommunication
You can cancel your enrollment through Manage Account anytime. Once you've cancelled eCommunication, your next communication will be sent via U.S. mail.
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