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In order to serve you better, please select your Dominion Energy location services.

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In order to serve you better, please select your Dominion Energy location services.

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Winter Reconnect

Winter Reconnect Order

Weather turning cooler? Behind on your bill? Our payment arrangements can help.

During the winter heating season, special assistance is available to residential customers to help avoid a shutoff or to restore gas service.

The Winter Reconnect Order (WRO) is a program available for customers who have fallen behind on their payments, including those who have been disconnected or are pending disconnection for non-payment.

Make a one-time $175 payment (service fees apply)

The entire past-due balance
of your gas bill

The past-due payments
if you are on a special payment plan

$175

All residential customers, regardless of income, may avoid a shutoff or restore gas service once during the heating season between now and April 15, 2022, by paying the lesser of:

  • The entire past-due balance of your gas bill
  • The past-due payments if you are on a special payment plan
  • $175

A customer with multiple residential accounts who wishes to utilize the Winter Reconnect Order to maintain or reconnect service may do so only at the property where the customer resides.

If service has been disconnected, a reconnect fee of $33, plus applicable taxes, will be billed to the account. Customers will be enrolled automatically in the One-Ninth Payment Plan when using the Winter Reconnection Order to help pay off any additional past-due balance. Customers may select a different plan by calling Dominion Energy Ohio.

Sign in to Manage Your Account

Manage Your Account (MYA) is a convenient way to pay your bill, see your account usage and schedule service orders.

If you recently made your $175 payment and want to check the status, please consider MYA. The Winter Reconnect season is our busiest time of the year and you may have to spend a considerable amount of time waiting on hold.

If you paid through an agency, please contact that agency before contacting Dominion Energy. It can take up to three business days for us to process your information once it’s been received from an agency.

If you are looking to schedule a service turn-on, please login to MYA and look for ‘Service Requests’ in the left-hand navigation.

You can make a payment through MYA free of charge if paying from your bank account. Service fees apply to other payment methods, including credit cards.

To get started with MYA, all you need is your 13-digit Dominion Energy account number (found on your bill) and a valid email address.

MYA allows you to make payments, view bills, analyze energy usage and schedule service orders.

Looking to manage your account from the convenience of your phone? The Dominion Energy app is now available for iPhone and Android.

Learn more about the Dominion Energy app.

Get technical help for Manage Your Account (MYA)

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