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In order to serve you better, please select your Dominion Energy location services.

Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

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Winter Reconnect

Winter Reconnect Order

Weather turning cooler? Behind on your bill? Our payment arrangements can help.

During the winter heating season, special assistance is available to residential customers to help avoid a shutoff or to restore gas service.

The Winter Reconnect Order (WRO) is a program available for customers who have fallen behind on their payments, including those who have been disconnected or are pending disconnection.

All residential customers, regardless of income, may avoid a shutoff or restore gas service once during the heating season between now and April 15, 2021, by paying the lesser of:

The entire past-due balance
of your gas bill

The past-due payments
if you are on a special payment plan

$175

Customers will then be added to the One-Ninth Payment Plan to help stay current with their bill.

A customer with multiple residential accounts who wishes to utilize the Winter Reconnect Order to maintain or reconnect service may do so only at the property where the customer resides.

If service has been disconnected, a reconnect fee of $33, plus applicable taxes, will be billed to the account. Customers will be enrolled automatically in the One-Ninth Payment Plan when using the Winter Reconnection Order to help pay off any additional past-due balance. Customers may select a different plan by calling Dominion Energy Ohio.

Learn more about billing options and assistance.

Make Your Payment Online Here

Pay online! Our system will automatically update your account once the payment has been received. You will need your 13-digit Dominion Energy account number (found on your bill), an email address and a credit or debit card. Transaction fees apply.

Customers may make an online payment without a transaction fee by registering for Manage Your Account (MYA) and enrolling their checking or savings account. MYA also gives customers the ability to view past bills, track their gas usage and schedule service orders.

Sign in or Register for Manage Your Account

Looking to manage your account from the convenience of your phone? The Dominion Energy app is now available for iPhone and Android.

Learn more about the Dominion Energy App.

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