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Streetlight Outages

Keep your neighborhood safe by reporting a streetlight outage

streetlights illuminating a road

If You See It, Report It

Before reporting, jot down the pole number to help us ensure we're repairing the right light! The numbers are located directly on the pole and come in two formats: 

  • one letter, four numbers, two letters, two numbers (for example, B1831 RL22), or
  • two letters, two numbers (for example, ND66)

To report, call 866-366-4357 or use the form below.

Contact us directly if it's a public streetlight, or if you pay Dominion Energy to maintain the watch light on your property. For a neighborhood light on private property, ask your Homeowners Association to contact us.

Color-Coded Pole Wrap

For repairs that can't be made by changing a bulb, we will post a color-coded wrap on the pole indicating the status of repair.

overhead repair label

Blue

There is an overhead problem and repairs may take 2–3 weeks.

underground repair required label

Green

There is an underground problem and repairs may take 2–3 weeks. If extensive damage is found, a yellow wrap may replace the green wrap on the pole.

underground cable damaged label

Yellow

There is extensive damage to the underground cable. Special equipment and permits may be required for us to make a fix. Typical repair time is 45+ days.

Report an Outdoor Lighting Concern

Use this form to report one or more lights that are out or not operating correctly.

Report an Outdoor Lighting Concern

Please Include the following in your email report:

  • Problem Description
  • Physical Address of non-working light(s):
  • Please include city and closest street address or intersection info

Additional Information

  • Include intersection or cross-street where lights are located (if applicable)
  • Pole numbers of affected lights: (eg. C0417 VF04)
  • Problem Details: such as one light out, several lights out, one or more lights on during the day, or light blinks
  • State:

Customer Information

  • Do you pay for the affected light?
  • Full Name:
  • Company/Homeowners Association Name:
  • Watchlight Account Number: (if applicable)
  • Full Address:
  • Phone Number:
  • Email Address:

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