Sign In or Registration
Making Your Payment
Update Your Email Address
- Sign in.
- Select My Profile.
- Click Edit next to Email.
- Select My Profile.
- Enter your new email address.
- Confirm your new email address.
- Enter your current password and click Submit.
Receiving or Viewing Your eBill
Didn't receive your eBill email? Check your spam/junk mail folders. Add the eBill email address to your contacts (electronic_billingEB@domenergyvanceb.com). If you're still having trouble, email us.
To Stop eBill
- Sign in.
- On the My Account Overview page, scroll down to My Enrollments.
- Next to eBill, select Un-Enroll.
Error Messages
- If you received an error message while trying to access your online account, please call us at 866-366-4357.
- Customer service is available 8 a.m. to 5 p.m., Monday–Friday.
- Outside the United States, call 001-757-857-2112.
Submit a Complaint
- Call us at 866-DOM-HELP (866-366-4357) and speak with one of our Customer Care Associates. They are trained to answer your questions promptly and accurately.
- If you're not satisfied with the response to your concern, ask to have it reviewed by a supervisor.
- If the situation is still not resolved, ask for our Customer Relations & Policy Department, or send them an email.
File a Claim
- In the event you have sustained damage, loss or injury you feel is our responsibility, you may file a claim.
- The investigation or the filing of a claim is neither an admission of liability nor a guarantee of payment. Your claim will be investigated by our Claims Department and a determination of liability will be made. All claims are handled on a case-by-case basis. You will be contacted and advised of our position concerning your claim, either in writing or by telephone.
- Prior to filing a claim, please familiarize yourself with a few examples of claims we do not honor:
- Acts of nature (ice, lightning, wind, hurricanes, squirrels, birds, snakes, etc.)
- Dominion Energy equipment failures
- Vehicle accidents involving our equipment (poles, pad mounted transformers, etc.)
- Outside parties causing damage to our equipment
As specified in our tariff, we do not and cannot guarantee an uninterrupted supply of electricity free from defect; therefore, we will not assume liability for damages, losses or injuries caused by occurrences that are beyond the control of the company.
If you feel that your damage, loss or injury was the result of our negligence, submit a claim by contacting 866-366-4357 or write to:
Dominion Energy Virginia/Dominion Energy North Carolina
Attn: Claims Department
P.O. Box 26666
Richmond,
VA 23261
Report Meter Tampering or Energy Theft
If you witness or learn about possible energy theft, you can report it anonymously. Make a report online or call us at 866-366-4357. Information is kept strictly confidential.
Contact a Dominion Energy Executive
Send an email to the Vice President of
Customer Experience. Or, you may write to:
Vice President Customer Experience
Dominion Energy Virginia/Dominion Energy North Carolina
P.O. Box 26666
Richmond, VA 23261
Include your name and address to help us respond efficiently.
