Make sure you are entering the email address used to create the account. The system will only accept a valid email address. If you have forgotten your password, click on the "Forgot Your Password" link. We also recommend you clear your internet browser’s cookies and cache. You can also try logging in using a different browser or on the Dominion Energy mobile app. If you are still unable to access your online account, call us at 866-366-4357.

Existing customers that have not registered using a valid email account will need to register a new account.

Visit www.DominionEnergy.com/sign-in and click 'Register' to create a new online account. View step-by-step instructions for new registration.

Visit www.DominionEnergy.com/sign-in and click "Forgot your password?". Enter your email address to be sent instructions on how to change your password.

You can find your account number at the top of your paper bill or eBill notification email. You can also request your account number.

To set a PIN for your account, complete this form.

If you witness or learn about possible energy theft, you can report it anonymously. Information is kept strictly confidential. Make a report online or call us at 866-366-4357.

In the event you have sustained damage, loss or injury you feel is our responsibility, you may file a claim. Prior to filing a claim, please familiarize yourself with a few examples of claims we do not honor:

• Acts of nature (ice, lightning, wind, hurricanes, squirrels, birds, snakes, etc.)
• Dominion Energy equipment failures
• Vehicle accidents involving our equipment (poles, pad mounted transformers, etc.)
• Outside parties causing damage to our equipment

If you feel that your damage, loss, or injury was the result of our negligence, submit a claim by contacting 866-366-4357 or write to:

Dominion Energy Virginia/Dominion Energy North Carolina
Attn: Claims Department
P.O. Box 26666
Richmond, VA 23261

We apologize for not meeting your expectations and would like to make things right. Please call us at 866-DOM-HELP (866-366-4357) and speak with one of our Customer Care Associates. If you're not satisfied with the response to your concern, ask to have it reviewed by a supervisor. If the situation is still not resolved, ask for our Customer Relations & Policy Department, or send them an email.

Send an email or you can write to:

Vice President Customer Experience
Dominion Energy Virginia/Dominion Energy North Carolina
P.O. Box 26666
Richmond, VA 23261

Please include how you would like us to respond to you.