Heating & Cooling Efficiency FAQs
To be eligible for a rebate, all projects must be completed with a participating contractor by December 28, 2018 with rebate applications submitted online or postmarked by February 11, 2019. It is the responsibility of the customer to ensure all rebate requirements are met for the rebate to be successfully processed. For questions, please call 1-888-366-8280.
What is the Non-Residential Heating & Cooling Efficiency program?
The Non-Residential Heating & Cooling Efficiency program provides incentives for upgrading existing or installing new energy efficient heating and cooling systems. Customers can receive rebates for installing qualifying energy efficient heating and cooling equipment in non-residential facilities.
What types of heating and cooling equipment are eligible for incentives?
Do I have to use a contractor listed on the DominionEnergy.com/contractor search site to perform the work?
Yes. Only qualified installations performed by a contractor participating in Dominion Energy’s Contractor Network will be eligible for incentives.
Participation and Eligibility
Why should I participate?
Energy efficient heating and cooling systems offer many benefits including:
- Reducing energy use to save you money on electric bills.
- Providing a more comfortable working environment for employees.
- Creating a more comfortable atmosphere for customers.
What are the steps to participate?
- Contact a local, participating contractor (here's a list).
- Install qualifying energy efficient heating and cooling equipment.
- Have your contractor submit a rebate application on your behalf. Applications must be submitted within 45 days of completed work.
Will it cost me anything to participate?
The participating contractor you choose to complete your project will provide the cost for installing your selected equipment. Upon completion of the work, a rebate will be submitted on your behalf, so your out-of-pocket cost will vary depending upon the rebate you receive for the equipment installed. Rebates must be submitted within 45 days of completed work.
Who is eligible to participate?
This program is open to Dominion Energy Virginia and Dominion Energy North Carolina business customers who have not opted out of participation. Customers must be responsible for their own electric bill and either be the owner of the building, or be able to secure permission from the building owner to have the audit conducted and identified improvements completed. Customers with both electric and gas equipment are eligible to receive rebates on some of the suggested improvements. Dominion Energy Virginia business customers who have a demand greater than 10 megawatts are not eligible to participate.
If I don’t own the building, can I still participate?
Yes. If you are responsible for the electric bill and are either the owner of the building or reasonably able to secure permission from the building owner to complete the project, you may participate.
Can I participate in this program and then choose to Opt Out shortly thereafter?
No. If you participate in a program and receive a rebate, you cannot Opt Out for three years following the year of participation.
What is the rebate amount that I can expect to earn with the Non-Residential Heating & Cooling Efficiency program?
Does Dominion Energy offer reservations for rebate funding as part of the Non-Residential Heating & Cooling Efficiency program?
Yes. Rebate funding for future projects can be reserved for up to 6 months. Extensions may be offered if sufficient information about the project is provided.
When will I receive my rebate?
Please allow up to 90 days from the date all required information is received to process your rebate. Payment will be issued to the account holder and mailing address on record with Dominion Energy - unless the customer has authorized the rebate to be paid to the contractor. It is the responsibility of the customer to assure that all requirements for the rebate are met. Failure to provide any of the required information will delay processing of your application and could result in non-payment.
How can I check the status of my rebate?
Upon submission of your rebate, an email will be sent to the email address provided on the rebate form confirming the rebate has been submitted for processing. You may also call 888-366-8280 to check on the status of your rebate.
What if I have additional questions?
Contact us at 888-366-8280.