Payment Arrangements


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First time users

Dominion Energy offers short- and long-term payment options for electric customers who need more time to pay their bills.

Short-Term Payment Extensions

For electric customers in Virginia and North Carolina, a Payment Extension provides more time to pay your bill. Participation depends on the status of your account (see if you’re eligible).

  • If you are unable to pay by the extended payment due date, please sign in to Manage Account to review other Payment Plan options.
  • Extensions cannot be made while on Budget Billing or Bank Draft.
  • There are no fees associated with a short-term extension; however, late payment charges apply on any past due balance.

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Long-Term Payment Plans

A Payment Plan is an agreement to pay your current bill and a set amount towards a past due balance, each month. It divides the past due balance into equal payments. Sign in to see if you're eligible for a long-term payment plan.

  • Long-term payment plans are available for residential accounts only.
  • Payment Plans cannot be established while you are participating with Budget Billing or Bank Draft.
  • While there are no fees associated with a Payment Plan, the monthly bill will reflect the standard late payment charge on the remaining balance.
  • A down payment equal to 1/2 of the account balance is required to start a payment plan. Payments must be received by Dominion Energy before 5 p.m. on the specified due date.
  • If you pay more than the billed amount each month, the over payment will be deducted from the next month's installment amount.
  • Paying less than the amount due will cancel the Payment Plan.
  • If the Payment Plan amount is not paid on time, the plan will break, and you may not be eligible for another Plan of this type for 12 months.