Temporary Disconnect

Doing maintenance or repairs?

Put safety first! Call us at 866-366-4357 to schedule temporary service disconnection.

Your residence will be without power until service is reconnected.


Request a temporary disconnection before:

  • Painting, replacing siding, or making repairs near the service connection
  • Trimming near overhead lines
  • Moving large equipment that may contact overhead lines
  • Replacing or reattaching the meter base
  • Working on the panel or fuse box* (other than increasing service size)

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Basic info about temporary disconnections (i.e. "Drop Service")

  • There is no fee for temporary disconnections.
  • We require notification several days before the disconnection is needed. Advance notice is particularly important in the spring, which is a busy season, or if the work is taking place in a metro area.
  • Disconnections are dispatched between 8-10 a.m.
  • Weather or emergency situations can interfere with scheduled disconnections. If this happens, we’ll call you the morning of your appointment and reschedule.
  • Guaranteed appointments are only available on a paid basis and must be scheduled well in advance of the work date.
  • Your residence will be without power until service is reconnected.

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Reconnecting service*

  • When your work is done, call us at 866-366-4357 to reconnect your service.
  • Weather and emergencies can affect reconnections, but every effort will be made to get your service back on as soon as possible.

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Need a longer period of disconnection?

Some projects may require more assistance than a temporary disconnection. Call us at 866-366-4357 if working on any of the following projects:

  • Increasing service size
  • Rewiring
  • Replacing or moving meter base with an increase in service size
  • Building an addition
  • Demolishing or razing a home
  • Moving a mobile home to a lot

 

* Important Note:  If you’re doing panel or fuse box work, contact your municipality to see if an electrical inspection is required before we can reconnect your service. Without documentation of a completed, passed electrical inspection, we can’t reconnect you.