Residential Electric Customers
Business Electric Customers
To stop service at your business, call 1-866-366-4357
- Customer service is available 8 a.m. to 5 p.m., Monday - Friday.
- Outside the United States: 001-757-857-2112.
- An automated response system is available 24 hours a day to report a power outage or electrical emergency (such as downed power lines), and check restoration updates.
Tips About Stopping Service
Provide advance notice
Please give us as much notice as possible so we can schedule your request for the date you need service. Orders are worked Monday through Friday only (excluding holidays), from 8 a.m. to 5 p.m.
You do not need to be at your residence or business if the meter is accessible and isn't obstructed by fences, trees/shrubs, buildings or animals. Otherwise, an adult will need to available on the day of your service disconnection so Dominion personnel can access the meter, get a final reading and issue a final bill.
Payment before moving
If you have a disconnection notice that expires before the requested disconnection date, you'll need to pay the amount due. Otherwise, you may pay your current bill and your final bill together.
Your final bill will be issued the business day after we take the final meter reading.
Credit reference letter
There will be a credit reference on your final bill or you can download one online.