eBill Text Alerts
Stay updated anytime, anywhere
On the go? We have you covered. In addition to the convenience, ease and security offered by eBill, our paperless billing program, text alerts are available in VA and NC. With eBill Text Alerts, you will receive a text message when your bill is ready to view online. For an extra reminder, you will also get a text message three days before your payment is due. eBill Text Alerts makes it even easier for you to keep track of your electric bill anytime, anywhere.
Step 2: Enroll in eBill through your online account and follow the prompts to sign up for eBill Text Alerts.
Already enrolled in eBill? Select “Enroll Now” next to eBill Text Alerts on the My Account Overview page.
Step 3: Once enrolled in eBill Text Alerts, you will receive a confirmation text message. Please reply “YES” to activate eBill Text Alerts.
Frequently Asked Questions
What types of text messages will I receive?
Once you sign up for eBill Text Alerts, you will receive text messages when your bill is ready to view online and three days before it’s due. Please note, if you are enrolled in our text alerts for storms, outages, and energy conservations, your text message frequency will vary.
Are there any fees?
There is no additional charge for eBill Text Alerts; however, your mobile phone provider may bill you for text messages and data rates depending on your mobile phone plan. We are not responsible for these charges.
Can I pay my bill by text message?
To pay your bill, visit the link in the text message to sign in to your online account.
Can my spouse or roommate sign up?
Yes, your spouse or roommate can sign up for eBill Text Alerts; however, they must create their own online profile.
I have multiple accounts. Can I receive eBill Text Alerts for more than one account?
Yes, you can individually enroll all of your accounts in eBill Text Alerts through your online account.
I have multiple accounts enrolled in eBill Text Alerts. How do I unsubscribe from one account but keep the other accounts enrolled?
You must sign in to your online account, select the account you wish to update, and unsubscribe from eBill Text Alerts on the “My Account Overview” page.
Please note, if you reply “STOP” through your mobile phone, you will be unsubscribed from eBill Text Alerts for all accounts associated with that phone number.
What if I change my phone number?
Go to the Change Account Information page in your online account and replace your old phone number with your new phone number. We’ll send an activation text message to your new number.
How do I stop eBill Text Alerts?
You can unsubscribe by updating your program preferences on the My Account Overview page in your online account, or by texting “STOP.”
If you unsubscribe from eBill Text Alerts, you will still be enrolled in paperless billing and will continue to receive email notifications when your bill is ready to view online and three days before it’s due.
What happens if I opt-out of paperless billing?
If you un-enroll in eBill, you will also stop eBill Text Alerts. You will no longer receive email notifications or text messages when your bill is ready to view online.
What are the supported carriers?
Alltel, Appalachian Wireless, AT&T, Bluegrass Cellular, Boost Mobile, Cellcom, Cellular South, Centennial Wireless, Cincinnati Bell, GCI, Immix Wireless, Inland Cellular, IV Cellular, Nex-Tech Wireless, Nextel Communications, nTelos, Revol Wireless, Sprint PCS, T-Mobile, U.S. Cellular, United Wireless, Verizon Wireless, Virgin Mobile, and West Central Wireless.