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Our team is working on it and everything will be back up soon. You may access your account and report and check the status of a power outage on the Dominion Energy mobile app. For emergencies, such as reporting downed wires or a gas leak, please call the appropriate numbers listed below. Thank you for your patience!

  • VA/NC: 866-366-4357
  • SC: 800-251-7234

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Please do not report emergencies via chat or social media.

Customer Care Numbers

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Virginia & North Carolina

Phone: 866-366-4357
Outside the U.S. Phone: 001-757-857-2112

Report Downed Line: 866-366-4357

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South Carolina

Phone: 800-251-7234
(7 a.m. to 6p.m., Monday-Friday)

Downed or sparking power lines: 888-333-4465
Gas Leaks: 800-815-0083

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About Dominion Energy

Dominion Energy (NYSE: D), headquartered in Richmond, Va., provides regulated electricity service to 3.6 million homes and businesses in Virginia, North Carolina, and South Carolina, and regulated natural gas service to 500,000 customers in South Carolina. The company is one of the nation's leading developers and operators of regulated offshore wind and solar power and the largest producer of carbon-free electricity in New England. The company's mission is to provide the reliable, affordable, and increasingly clean energy that powers its customers everyday.

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