Contact Customer Relations & Policy

Customers in Virginia and North Carolina can use this form to email the Customer Relations & Policy Department about an unresolved issue or concern, or to provide a compliment. (Customers in other states should first choose their state then visit our Contact Us section for options.)

For general or routine inquiries, please call 866-366-4357. If you have an account question, save time by managing your account online.

Your Information
Tell us your issue, concern or compliment.


Note: If our response includes proprietary information, Dominion Energy will use a secure email process to protect your information during transmittal.

Click "submit" once to send your email.