Welcome! Select Your State.
Knowing your account location will help us serve you better.
Where is your service in North Carolina?
Customers in Virginia and North Carolina can use this form to email the Customer Relations and Policy Department about an unresolved issue or concern, or to provide a compliment. (Customers in other states should first choose their state then visit our Contact Us section for options.)
For general or routine inquiries, please call 866-366-4357. If you have an account question, save time by managing your account online.
Note: If our response includes proprietary information, Dominion Energy will use a secure email process to protect your information during transmittal.
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