Contact Customer Relations & Policy

Customers in Virginia and North Carolina can use this form to email the Customer Relations & Policy Department about an unresolved issue or concern, or to provide a compliment. (Customers in other states should first choose their state then visit our Contact Us section for options.)

For general or routine inquiries, please call 866-366-4357. If you have an account question, save time by managing your account online.

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Tell us your issue, concern or compliment.

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