If you or someone you know is experiencing difficulty paying the electric bill, please call us at 866-366-4357. Calling us early may provide more options to help prevent the service from being turned off. You may be eligible for payment arrangements or energy assistance funds. Doing so typically provides more options and may help prevent your electricity from being turned off.
Energy assistance is not limited to low income customers, but anyone facing hardship. See below for information on programs offered through the State and by Dominion Energy.
Who to Contact for Resources: 2-1-1 Virginia
If you're past due on your energy bill or facing disconnection of your electric service, dial 2-1-1 or visit 211virginia.org. Trained professionals can provide referrals to resources for utility assistance, basic human needs, child care, elder care, housing assistance and more. Help is available 24/7.
Governmental Assistance: Virginia Department of Social Services
The Virginia Department of Social Services offers three ways to assist customers with energy bills. For details and to screen for eligibility and/or apply online through CommonHelp, visit Virginia Department of Social Services website.
Fuel Assistance helps eligible households with the costs of heating their homes.
Crisis Assistance helps households in heating emergency situations with primary heat security deposits, energy heating bills, repair/replacement of heating equipment, primary heating fuel, or emergency shelter.
Cooling Assistance helps with cooling equipment repairs or purchases and with payment of the energy bill to operate cooling equipment.
Dominion Energy: EnergyShare
EnergyShare is our energy assistance program of last resort available to anyone who faces financial hardship. In addition to providing assistance to low-income and elderly residents, the program is also available to individuals with disabilities and military veterans facing financial challenges.
EnergyShare also offers free weatherization services and educational outreach to help qualifying customers reduce energy usage and lower their bills by making lasting energy-saving improvements.
Dominion Energy: Senior Cool Care Program
For more than 25 years Dominion Energy Virginia has sponsored a cooling assistance program in partnership with the Virginia Department for Aging and Rehabilitative Services. Senior Cool Care provides a free single-room air conditioner unit to low-income older citizens. For information on how to apply in Virginia, call 1-800-552-3402.
Our Outreach Administrators attend community events to help customers with energy usage and billing information, weatherization tips and energy assistance payment options.
If you would like us to attend your community event, please send us a request. There is no charge for this service.
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