CALIFORNIA Privacy Notice
At Dominion Energy, we value the privacy of every customer’s personal information. Certain states have specific requirements as to how we communicate information about your privacy preferences and rights. If you are resident of California, please read below. For all other customers, please visit dominionenergy.com/privacy.
Privacy Notice for California Residents
This Privacy Notice for California Residents applies solely to customers, visitors, users, and others who reside in California ("consumers" or "you"). We adopt this Privacy Notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other applicable California privacy laws. This Privacy Notice for California Residents applies only to the websites, mobile applications, or other services upon which it is posted.
Information We Collect
We collect information that identifies, relates to, or is capable of being associated with a particular consumer or household (“personal information”). We have collected the following categories of personal information from consumers within the last twelve (12) months:
|Categories||Some Examples Include:|
|A. Personal identifiers.||Information that could identify you, such as your name, address, contact information, IP address, username, email address, Social Security number, driver's license or passport number.|
|B. Personal information categories as defined by California law.||This category includes many of the above personal identifiers, as well as education information, employment information, insurance information, and certain types of financial or health information.|
|C. Characteristics of legally protected classes.||Race, sex, national origin, religion, marital status, medical condition or disability, veteran or military status, and other demographic information.|
|D. Commercial information.||Records of personal property, products or services purchased or considered, and consuming tendencies such as energy usage information.|
|E. Biometric information.||Biological characteristics used to identify an individual, such as fingerprints.|
|F. Internet or other similar network activity.||Information regarding a consumer's interaction with our websites or mobile applications.|
|G. Geolocation data.||Physical location. For example, to provide information regarding power outages.|
|H. Sensory data.||Audio information, such as voicemails or recorded customer calls for quality assurance purposes.|
|I. Professional or employment-related information.||Current or past job history.|
|J. Non-public education information.||Education records directly related to a student maintained by an educational institution, such as a transcript.|
|K. Inferences drawn from other personal information.||Profile reflecting a person’s preferences or tendencies.|
Personal information does not include:
- Publicly available information, such as information that is lawfully made available from federal, state, or local government records.
- De-identified or aggregate consumer information.
- Personal information that is excluded from the scope of the CCPA because it is covered by other privacy laws.
Sources of Personal Information
We obtain the categories of personal information listed above from the following categories of sources:
- Directly from you or your agents.For example, from forms that you provide to us related to the goods and services we provide you.
- Indirectly from you or your agents.For example, information we collect through your interactions with us.
- Directly and indirectly from your activity on our websites.For example, your submissions through our websites or website usage details collected automatically.
- Third parties that interact with us in connection with the goods we offer and the services we perform.
- Government agencies from which public records are obtained.
Use of Personal Information
We may use personal information for one or more of the following purposes:
- Servicing Your Account such as:
- enrolling you as a customer and managing your account,
- determining your eligibility for particular products and services,
- providing access to your account electronically,
- verifying your identity and maintaining customer security,
- providing our products and services requested by you,
- providing vendor products and services as requested by you,
- billing your account and processing payment,
- carrying out our obligations and enforcing our rights arising from any contracts entered into between you and us, including for billing and collections,
- providing customer service and enhancing your customer experience, and
- offering customer programs (for example, green power, weatherization, and energy assistance programs).
- Communicating with You such as:
- responding to your requests and questions,
- notifying you about updates or changes that may affect your energy services or access to our website or applications
- sharing important information or alerts with you (for example, during a major storm),
- presenting our website to you,
- sending out newsletters to which you subscribe, and
- providing you with email notifications, event registrations, and other notices concerning our products or services that may be of interest to you.
- Operating Dominion’s Business such as:
- managing, maintaining, and developing plans for our electric and gas systems,
- supporting our business functions,
- developing plans for renewable energy and energy conservation programs,
- improving our products and services,
- undertaking internal testing, research, and analysis for technological and product development,
- maintaining utility and systems security and detecting and prosecuting security incidents,
- detecting and/or repairing system bugs,
- managing relationships with vendors,
- assessing candidates for employment, and
- evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
- Performing Marketing Activities such as:
- notifying you about products and services in which you may be interested,
- offering related products and services (for example, service line and house line warranties),
- administering sweepstakes or contests that you participate in,
- providing personalized ads and web content,
- conducting market research and customer surveys,
- creating customer prospect lists, and
- providing analytic services and/or enabling certain vendors to provide similar services on behalf of Dominion.
- Providing Third Party Services such as enabling vendors, on our behalf, to provide you or your household products or services you request or may be interested in (for example, home energy audits, assessing applicability of green power programs).
- Fulfilling Legal Duties such as:
- cooperating with governmental aggregators, regulatory authorities, and state tax collection authorities,
- responding to law enforcement requests,
- complying with an applicable law, court order, commission request, or request from other state or federal governmental agencies with legal authority to obtain such personal information, and
- assisting emergency responders in situations of immediate threat to life or property.
- As described to you when we collect your personal information or as otherwise set forth in the CCPA or other applicable law.
Sharing Personal Information
We may share your personal information with:
- Our affiliates;
- Non-affiliated vendors or agencies, such as subcontractors providing requested goods and services or offering goods and services that may be of interest to you, payment processors, data analytics providers, customer survey administrators, and energy assistance agencies;
- Third parties to whom you or your agents authorize us to disclose your personal information; and
- Regulators and governmental authorities.
We implement reasonable contractual protections to limit third party use of your personal information. In the preceding twelve (12) months, we have disclosed and/or sold the following categories of personal information: Personal identifiers, Personal information records pursuant to California law, Characteristics of protected classes, Commercial information, Biometric information, Internet or other similar network activity, Geolocation data, Sensory data, Professional or employment-related information, Non-public education information, and Inferences drawn from other personal information.
Your Rights Under the CCPA
The CCPA provides specific rights to California residents. This section explains your rights and how to exercise them.
Right to Know About Personal Information Collected, Disclosed, or Sold
You have the right to request that we disclose information regarding our collection, disclosure, and/or sale of your personal information for the past twelve (12) months. You may submit a verifiable consumer request that we disclose the following information about our collection and use of your personal information:
- The categories of personal information we collected about you.
- The categories of sources from which we collected personal information about you.
- Our business or commercial purposes for collecting your personal information.
- The categories of third parties with whom we share your personal information.
- Our business or commercial purposes for disclosing or selling your personal information to third parties.
- Specific pieces of personal information we have collected about you.
- If we sold or disclosed your personal information, the categories of personal information sold or disclosed, the categories of recipients of your information, and the business or commercial purpose(s) for which your information was sold or disclosed.
Right to Delete
You have the right to request that we delete any of your personal information we have collected or maintained, subject to certain exceptions. Such exceptions include, but are not limited to, the fact that the personal information you requested we delete is necessary to complete a transaction for which we collected your personal information, that we provide a good or service you requested, that we take actions reasonably anticipated to be necessary to fulfill the obligations of our ongoing relationship with you, or that we fulfill the obligations of a contract with you.
Once we receive and confirm your verifiable consumer request, we will delete your personal information, unless an exception applies.
Exercising Your Right to Know and Right to Delete
To exercise the rights to know or delete as described above, submit a verifiable consumer request to us by:
- Completing the Right to Know or Right to Delete forms;
- Call Toll-Free 1-855-211-2315; or
- Send an email with your request to Privacy@Dominionenergy.com
Only you or your authorized agent acting on your behalf may make a verifiable consumer request regarding your personal information. A verifiable consumer request must:
- Provide enough information so that we may verify your identity as the person about whom we collected personal information.
- Describe your request with sufficient detail such that we may properly understand, process, and respond.
While an account with us is not necessary to submit a verifiable consumer request, if you maintain a password-protected account with us, we may verify your identity via existing authentication practices.
In order to verify your identity, we may require you provide one or more of the following pieces of personal information: name, email address, phone number on file, billing or service address, customer account number.
We may require additional personal information not already in our possession and provided in a verifiable consumer request to verify the requestor’s identity and authority to make the request.
Responses to Requests to Know and Requests to Delete
We will deliver our written response electronically or by mail.
Any disclosures we make will only cover the twelve (12) month period immediately preceding our receipt of your verifiable consumer request. If we cannot comply with a request or an exception applies, our response will provide explanations as to why we cannot respond in part or in whole.
Right to Opt-Out of the Sale of Your Information
You have the right to opt-out of the sale of your personal information to third parties. In accordance with the California Consumer Privacy Act “Sell,” “selling,” “sale,” or “sold,” means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to another business or a third party for monetary or other valuable consideration.
Should you exercise this right, we will stop selling your personal information and refrain from doing so in the future.
Please review the Notice of Right to Opt-Out of Sale of Personal Information here: Do Not Sell My Info
We may require proof of your authorized agent’s authority to act on your behalf when submitting a Request to Know or a Request to Delete. Proof of your agent’s authority is required when such agent is submitting a Request to Opt-Out on your behalf.
For an authorized agent to be recognized as acting on your behalf, either; a) verify your identity directly with Dominion Energy customer service and provide explicit authorization permitting your agent to act on your behalf; or b) provide (or have your agent provide) legal proof of Power of Attorney, Guardianship, or Conservatorship.
Notice Regarding Minors
Dominion’s website(s) and services are intended for a general audience and we do not knowingly collect any information from any individual under 13 years of age. If you are under 13 years of age and using this website, please do not give us any personal information. If you need help, please ask a trusted adult. We do not knowingly sell the personal information of individuals under 16 years of age without authorization.
Notice of Non-Discrimination
Dominion is committed to providing all our customers with equal services and prices. We will not discriminate against you for exercising any of your CCPA Rights. Unless permitted by the CCPA, we will not do any of the following based on such an exercise of rights:
- Deny you goods or services;
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
- Provide you a different level or quality of goods or services; or
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
- Calling 1-855-211-2315; or
- Sending us an email at Privacy@Dominionenergy.com
This Policy is effective on January 1, 2020 and was last updated on December 30, 2019.