Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Select my State

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We’re excited to introduce the NEW Dominion Energy app, which serves all Electric & Gas customers across our entire service territory. Viewing and paying your bill, checking energy usage, and reporting outages is now easier than ever, all within a single experience.

Sign up for push notifications to receive convenient bill reminders and other personalized energy updates. And forget having to remember your password, by using your phone’s fingerprint or face ID to log in. Thank you for using the Dominion Energy app, and please let us know how we can continue to improve your experience.

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Mobile App Features

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Access your account and stay logged in with fingerprint or facial recognition on your smartphone.

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Sign up for push notifications, that send reminders when a bill is due or a confirmation when paid.

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Check your most recent energy usage and compare to past periods for greater control over your energy bill.

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View and pay your bill with a variety of billing and payment options: budget billing, paperless billing, or auto-draft in just minutes.

Managing Your Account

Access Your Account Quickly

All of your important account details are now at your fingertips. Easily login to your account with your fingerprint or facial recognition. Whether you are looking to start service at a new home or enroll in a different billing program, all can be done quickly from the app.

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View and pay your bill in one place

Easily and securely view your current bill or make a payment. Interested in a different billing option? Cut down on clutter by signing up for paperless billing or enroll in our budget billing plan. You can even setup auto-pay in seconds. 

 

Near By Places with Power is only available to Virginia and North Carolina electric customers.

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For electric customers, it has never been easier to report an outage or check the status of your outage. Customers in Virginia and North Carolina can also use our Nearby With Power feature to quickly find places that most likely have power. View an outage map to see the work across our service area.

Frequently Asked Questions

All Dominion Energy residential electric and gas customers.

The app is available for iOS and Android devices in their app stores. 

In order to use the new mobile app, you will need a Dominion Energy online profile. 

You can use your existing online profile to mange your accounts within the app. If you do not have an existing online profile the app will guide you through steps to create a profile. Once you have a profile, you can continue to use the app through a quick and easy login.

South Carolina and North Carolina gas customers can create an account within the app.

 

Yes, all customers will need to download the new app.

The old Dominion Energy apps will expire and no longer be functional. If you currently have a Dominion Energy app, you will receive an in-app notification letting you know a new app is available and it will direct you to download it. 

Yes, if you have location services turned on. If not, you will be able to manually select your state of service.

Users may receive billing and outage notifications. Additional notifications are available in certain areas.

South Carolina and North Carolina gas customers who currently have the regional app will continue to receive all existing notifications.

Yes, they will need to be added to the account or have appropriate security permission to login.

For added security, you will be logged out after 30 minutes.

No. Downed wires are dangerous and require special attention. For your safety, stay at least 30 feet away and call 1-866-DOM-HELP (1-866-366-4357) to speak directly with a specialist.

Dominion Energy customers with more than five (5) accounts will need to speak with a specialist at 1-866-DOM-HELP (1-866-366-4357).

Your request must be reviewed before the work request can be cancelled.

No. You can access Nearby Places without being logged in. Enable Location Services to enjoy the full functionality of this feature.

If a business in Nearby Places is labeled as “Likely,” we have established they are an existing Dominion Energy customer and, based on reported outages in the area, the business may not be affected by a power outage. If a business is labeled as “Call First,” the business may not have power based on reported outages. For those locations, we encourage customers to call the business first to verify.

No. Clearing your phone or tablet’s history or cache will not erase your saved locations or credentials.

You can check the status for all accounts tied to a specific phone number (up to five). Or, if you are using an account number, you will need to log in and check each one separately.

No. You will only get push notifications when you are logged in to an account. If you log out and switch to a new account, the push notifications will be for the new account.

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