Manage Account Support

Trouble With Sign In or Registration

Trouble Making Your Payment

To Update Your Email Address

  • Sign in.
  • Select Account Information, then select Change Account Information.
  • Select Edit next to Email address.

Issues Receiving or Viewing Your eBill

  • Problem viewing your bill?
  • Didn't receive your eBill email? Check your spam/junk mail folders. Add the eBill email address to your contacts (edi_customer_support@dominionenergy.com). If you're still having trouble, email us.

To Stop eBill

  • Sign in.
  • On the My Account Overview page, scroll down to My Enrollments.
  • Next to eBill, select Un-Enroll.

Error Messages

  • If you received an error message while trying to access your online account or view your bill, please call us: 1-866-366-4357
  • Customer service is available 8 a.m. to 5 p.m., Monday - Friday
  • Outside the United States: 001-757-857-2112