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Understand My Bill

Everything you need to know about your Dominion Energy bill

A smartphone being used to scan a QR code off of a bill

To better understand the pieces and parts of your bill, you can use our Bill Calculator Worksheet to see how your bill is calculated or view the sample bill below and the details for each numbered item below the image. The bill sample helps explain how you are billed for the electricity you use each month.

Bill Samples

Select to view a preview of the updated bill to view in detail.

Learn more about your new bill.

Thumbnail showing front of sample bill
Thumbnail image showing the back of a Dominion Energy bill

Billing and Payment Summary

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Sample bill view of section with Account Details
  1. Contact Information For reporting outages, making payments, or managing your account, visit our website or call our customer service number.
  2. Account Number Unique identifier for the customer at this address. Refer to this number when contacting Dominion Energy about your account.
Customer Bill section of sample bill
  1. Bill Date The date the bill was generated.
  2. Scan To Pay QR Code Easy access to make an online payment. A convenience fee may apply.
  3. Amount Due The amount you owe for services during this billing period, plus any outstanding charges incurred from prior billing periods.
  4. Due Date The date the payment for the current charges must be received by to avoid a late payment charge.

Meter and Usage

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Usage History section of sample bill
  1. Usage History Review up to your past 13 months of Billable Usage (14) history to see trends in your energy usage.
  2. Service Period Dates The beginning date and ending date for this billing period.
  3. Current Billing Days The number of days in the billing period. The number of days in a billing period may fluctuate due to weekends and holidays.
  4. Temperature The average high temperature and average low temperature for the current and previous 12 months. Weather data is provided as a reference point only.
Electric Meter section of sample bill
  1. Electric Meter Unique identifier associated with the electric meter at the service address.
  2. Current Reading The meter reading captured on the end date of the billing period. The difference between your Current Reading and Previous Reading (13) is your Billable Usage during the billing period (14). An Estimated reading is designated by the word Estimated after the reading. An estimated reading is determined based on prior usage at the service address. In the event the next actual reading is lower than the estimated reading the adjustment will occur on the next bill. Customers on a Time of Use rate will see the billing factors for their rate schedule (e.g. OnPeak Usage, OffPeak Usage, Super OffPeak Usage, Demand) in place of the Current Reading and Previous Reading.
  3. Previous Reading The meter reading captured on the beginning date of the billing period. Customers on a Time of Use rate will see the billing factors for their rate schedule (e.g. OnPeak Usage, OffPeak Usage, Super OffPeak Usage, Demand) in place of the Current Reading and Previous Reading.
  4. Billable Usage (kWh) The difference between your Current Reading (12) and Previous Reading (13). The billable usage for customers enrolled in a time of use rate schedule is the sum of the measured 30-minute intervals for the billing period.
  5. Next Meter Reading Date The date the next meter reading is scheduled to occur.

Explanation of Bill Detail

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Billing Details section of sample bill
  1. Previous Balance The total charges from your previous billing period (last bill).
  2. Payment Received Sum of all payments and credits received between the previous bill date and the current bill date.
  3. Balance Forward The difference between the Previous Balance (16) and Payments Received (17).
Current Electric Charge and Credits section of sample bill
  1. Schedule The rate schedule used to calculate your bill (in this sample bill, Residential Schedule 1). Learn more about rate schedules.
  2. Electric Charges Calculated by multiplying your Billable Usage (14) by the rate as determined in your Schedule (19).
  3. Fuel Charge The cost for fuel used to produce electricity, including fuel shipment.
  4. State Sales Tax State sales tax of 7% applied to your Current Electric Charges (20). This tax is remitted to the North Carolina Department of Revenue.
  5. Taxes, Fees and Charges Subtotal of the service fees and taxes described above (22– 23) and any additional charges (e.g. late payment charge).
  6. Current Electric Charges Your current Billable Usage (14) charged according to your Schedule (19), plus the service fees and taxes described above (22-23) and any additional charges.
  7. Account Balance The sum of your Total Current Charges and any Balance Forward.
  8. Amount Due The amount owed for the current billing period.

Important Customer Information

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Comparison to Last Year section of sample bill
  1. Comparison to Last Year Compares the average daily usage (kWh) and average daily cost (dollars) from your current billing period to the previous year’s bill for the same period. The average daily temperature (degrees) is also provided for informational purposes. Trends are provided to let you see how your current bill compares to the same period from last year.
  2. Average Daily Usage The total billable usage from the billing period divided by the number of days in the billing period. The difference between this period and the same period last year lets you see how your usage changed.
  3. Average Temperature The average temperature during the previous year bill period and current bill period. Weather data is provided for informational purposes only. Weather may be a factor in higher usage due to increased air conditioning and heating use. The temperate average overlay lets you see how your usage shifts with the seasons.
  4. Average Daily Cost The average daily cost is determined by adding the Electric Charge, Fuel Charge and Applicable Riders and dividing the total by the number of days in the billing period. The charges in the Taxes, Fees and Charges section are excluded from this calculation, as well as any additional charges such as a security deposit. The difference between this period and the same period last year lets you see how costs for your usage fluctuates.
Message Center section of sample bill
  1. Message Center Information about your electric service and programs will be displayed in the Message Center.
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